Phlebotomist II - Float

The Patient Services Representative II (PSR II) serves as the primary point of contact for patients, delivering high-quality phlebotomy and specimen collection services in a safe, professional, and patient-centered manner. This role involves collecting and processing clinical and forensic specimens, verifying patient information, maintaining accurate documentation, and ensuring compliance with all company policies, procedures, and confidentiality standards. Assignments may include physician offices, patient service centers, or multiple locations based on business needs.

• Perform daily duties accurately and on time under the direction of the Area Supervisor

• Collect blood specimens (venipuncture, capillary, pediatric, and geriatric) using established procedures

• Prepare and process specimens for laboratory testing

• Verify patient identity and demographic information; obtain patient signature post-venipuncture to confirm correct labeling

• Ensure specimen labeling is completed in the patient’s presence and is accurate

• Maintain complete, accurate records and documentation

• Create a safe, professional, and welcoming environment for patients

• Explain procedures clearly to patients and foster trust and confidence

• Demonstrate leadership behaviors, process excellence, and attention to detail

• Protect patient confidentiality and ensure data accuracy

• Promote a positive company image to patients, clients, coworkers, and the public

• May work in patient service centers, physician offices, or multiple locations

• Flexible scheduling required, including weekends, holidays, overtime, and on-call shifts

• Travel between multiple sites may be required, often with minimal notice

• Float positions require punctual arrival at assigned sites

• Travel to Key West is required for this role

• Training locations may vary based on trainer availability

• High school diploma or equivalent (REQUIRED)

• 1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections (REQUIRED)

• Ability to work independently with minimal supervision

• Strong organizational skills and ability to manage multiple priorities in a high-volume environment

• Excellent customer service and communication skills

• Ability to make decisions based on established procedures and exercise good judgment

• Commitment to company policies, dress code, safety standards, and guiding principles

• Reliable transportation, valid driver’s license, and clean driving record (REQUIRED if applicable)

• Ability to travel to multiple locations and work flexible hours

• Medical Assistant or Paramedic training

• Phlebotomy certification (REQUIRED in CA, NV, and WA)

• 2+ years of experience in a Patient Service Center environment

• Customer service experience in retail or service-based settings

• Keyboarding and data entry experience

• Must have reliable personal transportation (rideshare, bus, or drop-off is not acceptable)

• Must be punctual, work scheduled shifts in full, and maintain dependable attendance

• Excessive absenteeism or tardiness may result in termination

• Float staff may submit mileage for expense reimbursement