Patient Registration Rep

Duties:
Job Summary:
-Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.
-Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.
-Advocates on the caller/customer behalf to ensure their needs are met.
-Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Education:
Required Education:
-High School Diploma.

Preferred Education:
-N/A

Required Certification & Licensure:
-N/A

Preferred Certification & Licensure:
-N/A

Skills:
Required Skills & Experience:
-One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting.
-Strong computer skills and working knowledge of Microsoft Office products.
-Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
-Must be willing to be on your feet for long periods and able to instruct others.
-Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Preferred Skills & Experience:
-EPIC training/experience.
-Insurance payor systems experience.
-ICD-10 medical terminology experience.

City: Grand Blanc

Schedule Notes: This position is 6-month assignment with possible extension. **Entry Level position** ~Prefers candidate that has experience with using medical terminology **Possible shifts:** 12-hour shift, 3-days a week; every other weekend ***Shift times available:*** 6am - 630pm 6pm - 630am

Hours Per Week: 36.00
Hours Per Day: 8.00
Days Per Week: 5.00