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Job Requirements of Customer Service Representative:
-
Employment Type:
Contractor
-
Location:
North Carolina, US (Onsite)
Do you meet the requirements for this job?
Customer Service Representative
Careers Integrated Resources Inc
North Carolina, US (Onsite)
Contractor
Job Title: Customer Service Representative
Shift: Within 8:00 AM to 5:30 PM
Duration: 12 Months
Location: Remote
Job Description:
Culture and Expectations:
Requirements:
Required Skills:
Degree/Certifications:
Top Skills:
Preferred Skills:
Shift: Within 8:00 AM to 5:30 PM
Duration: 12 Months
Location: Remote
Job Description:
- Answer 50–70 inbound calls per day
- Ability to display professionalism and courtesy, including providing accurate information, using proper client scripting, appropriate voice tone and inflection, expressing empathy, and displaying a willingness to assist
- De-escalate calls, if necessary
- Field caller complaints and escalate via the request for supervisor process
- Attendance and on-phone percentages (95% or better)
- Adherence to all policies and procedures
Culture and Expectations:
- Casual dress code
- Site will provide equipment (Laptop, 2 monitors, headset, mouse & keyboard, docking station)
- Candidate will need to set up a working station from home in a quiet environment
- Team will communicate remotely via Microsoft Teams and training will be performed via Microsoft Teams
Requirements:
Required Skills:
- 3–5 years customer service experience within an inbound call center environment
Degree/Certifications:
- High School graduate (some college preferred)
Top Skills:
- Communication skills
Preferred Skills:
- Above average computer skills (Needs to effectively communicate using Microsoft Teams and Microsoft Outlook throughout the day due to remote work settings)
- Exceptional written and verbal communication skills
- SalesForce.com experience
- C4S experience
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