Phlebotomist II - 1st Shift

Job Description: The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions
The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures
The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner
The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information
Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
Under the direction of the area supervisor, perform daily activities accurately and on time
Maintain a safe and professional environment
Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures
Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct
Maintains required records and documentation
Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general
Job Requirements: Ability to provide quality, error free work in a fast-paced environment
Ability to work independently with minimal on-site supervision
Excellent phlebotomy skills to include pediatric and geriatric
Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime
Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles
Must be able to make decisions based on established procedures and exercise good judgment
Must have reliable transportation, valid driver license, and clean driving record, if applicable
Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice
Capable of handling multiple priorities in a high-volume setting
Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business
Training locations may vary based on trainer availability.

Required Education: High school diploma or equivalent
Medical training: medical assistant or paramedic training preferred
Phlebotomy certification preferred
Required in California, Nevada, and Washington
Work Experience: Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections
Minimum 2 years in a Patient Service Center environment preferred
Customer service in a retail or service environment preferred
Keyboard/data entry experience.
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