Phlebotomist II

Summary:
The Patient Services Representative II (PSR II) is responsible for collecting and processing high-quality blood and specimen samples from patients in a professional, accurate, and compassionate manner. This role requires strong phlebotomy skills, attention to detail, and a commitment to providing exceptional customer service while ensuring patient safety and confidentiality. The PSR II serves as a representative of the company, building trust and confidence with every patient interaction.

• Perform daily specimen collection and processing duties following established laboratory standards and procedures.

• Draw blood specimens skillfully and safely from patients of all ages, including pediatric and geriatric populations.

• Prepare, label, and verify all samples accurately, ensuring patient identification and documentation compliance.

• Maintain and organize patient records, documentation, and logs according to company and regulatory requirements.

• Provide excellent customer service while explaining procedures and addressing patient concerns.

• Maintain a clean, safe, and professional work environment.

• Perform verification of patient demographics, initials, and signatures post-venipuncture to confirm accuracy of labeling.

• Ensure timely and accurate completion of all required paperwork, logs, and reports.

• Demonstrate leadership behaviors, professionalism, and commitment to process excellence.

• Travel to various locations as assigned to cover patient service centers or in-office phlebotomy sites.

• Follow company policies and procedures, including health and safety, dress code, and confidentiality standards.

• Work flexible hours, including weekends, holidays, on-call shifts, and overtime as needed.

• Education: High school diploma or equivalent (required).

  • Medical Assistant or Paramedic training preferred.

  • Phlebotomy certification preferred (required in CA, NV, and WA).

• Experience:

  • 1–3 years of phlebotomy experience (including pediatric, geriatric, and capillary collections).

  • 2 years of experience in a Patient Service Center environment preferred.

  • Customer service experience in retail, healthcare, or service industry highly preferred.

• Skills:

  • Strong phlebotomy and specimen processing skills.

  • Excellent communication and interpersonal abilities.

  • Proficiency in data entry and electronic medical systems.

  • Ability to multitask and maintain accuracy in a fast-paced environment.

  • Reliable transportation and valid driver’s license with a clean driving record.

  • Strong organizational and time management skills.