Facility & Customer Engagement Specialist

Temporary Facility & Customer Engagement Specialist (3-Month Assignment) We are seeking a dynamic and organized professional for a temporary, approximately 3-month assignment based in Palm Beach Gardens. The role supports ongoing facility and customer engagement activities while our full-time team member is on a stretch assignment. The position requires a minimum of 3 days in the office each week, with some flexibility for remote work. This is an excellent opportunity to contribute to key programs and Product valuable experience in a fast-paced medtech environment. Requirements & Qualifications Bachelor s degree required 3+ years of progressive experience in Business Administration, Marketing, Sales, or related fields Experience engaging with key customers and sales teams Highly organized, detail-oriented, & proficiency using data management tools like Excel and/or Airtable Passion for creativity and process design implementation Outgoing, engaging personality that can influence without authority in a highly matrixed environment Responsibilities Facility & Event Management Coordinate and own logistics, approvals, and documentation for the use of the Innovation Experience Center (IXC) in Palm Beach Gardens Act as onsite support/coordinator/quarterback for IXC events, including setup, documentation, notetaking, and follow-up Support and participate in pre-event, on-site, and post-event planning calls Lead data entry and management across teams for enabling tech & joint events Maintain site relevance through stakeholder meetings, incorporating latest NPIs and content updates Continuously audit content for relevancy and coordinate updates and improvements Manage inventory audit, product management, and replenishment for all IXC products Promote & enable facility utilization among product marketing teams & other key stakeholders to maximize the value of the space Customer & Stakeholder Engagement Partner with professional education and marketing on all Customer Education Visits and Marketing/R&D for VOC customer visits (scheduling, logistics, meals) Serve as onsite point person for customer visits, ensuring facility readiness, demonstrations, and visitor support Develop needs assessments and support contracting for VOC events Support key internal meetings leveraging the IXC Support post-visit activities: contracts closure, marketing actions, sales follow-up Product product and clinical knowledge to support customer engagement and cross-functional team planning Process & Content Management Monitor processes and make recommendations for experience enhancements across all phases Make recommendations on internal & external customer event questionnaires to inform process enhancements

Top Three Skills: Experience engaging with key customers and sales teams Highly organized, detail-oriented, & proficiency using data management tools like Excel and/or Airtable Passion for creativity and process design implementation