US
0 suggestions are available, use up and down arrow to navigate them
PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Customer Account Specialist I:
-
Employment Type:
Contractor
-
Location:
Norfolk, VA (Onsite)
Do you meet the requirements for this job?
Customer Account Specialist I
Careers Integrated Resources Inc
Norfolk, VA (Onsite)
Contractor
Job Title: Customer Account Specialist I
Job Location: Norfolk, VA 23509
Job Duration: 12 Months+ (possible extension)
Work Hours:
Top Required Skills:
Soft Skill Requirements (Team Fit and Personality Requirements):
Nice to Have Skills:
High Level Project Overview:
Preferred Years of Experience:
Education:
Preferred Industries/Experience:
Preferred Interview Process Overview:
Job Location: Norfolk, VA 23509
Job Duration: 12 Months+ (possible extension)
Work Hours:
- Contractors are considered essential personnel for this role. During training, the primary hours will be from 8:00 AM to 5:30 PM.
- Once trained to handle “lights out” calls, the schedule may vary depending on business needs. However, the typical hours will likely remain 8:00 AM to 5:30 PM.
- Candidates should be flexible and open to working extended hours, weekends, and holidays.
- Additionally, they must be prepared to work on-site, as this is not a remote opportunity.
Top Required Skills:
- Must have customer-facing experience (in person or phone): 2 years or more.
- Must have strong computer skills (Microsoft Office, video conferencing, etc.).
- Must be able to multi-task between activities and screens during customer interactions.
- Experience working with the public where the customer experience is the main focus.
Soft Skill Requirements (Team Fit and Personality Requirements):
- Must have STRONG interpersonal communication skills with customers, supervisors, peers.
Nice to Have Skills:
- Bi-lingual is wonderful, but not required.
High Level Project Overview:
- Working as a part of the Customer Account Management team, candidates will assist the company’s residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers.
- *** is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of ***’s Customer Account Management team for years to come.
- Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
Preferred Years of Experience:
- Minimum 2+ years of experience in an inbound call center environment.
- It would be a plus to also have experience with utilities.
Education:
- HS/GED Required.
- Associate degree preferred, not required.
Preferred Industries/Experience:
- Customer service fields, especially inbound call center.
Preferred Interview Process Overview:
- In-person interview.
Get job alerts by email.
Sign up now!
Join Our Talent Network!