Help Desk Analyst 4

Job Title: Help Desk Analyst 4
Location: North Chesterfield, VA
Duration: 04+ Months

Job Description:
The Help Desk Analyst will support the Clients new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event.

The incumbent will interact with employers by email, telephone, and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a *** account, setting up the account, establishing account users, assisting with getting users access to the employer ePortal, updating account information and user information, and performing other duties as assigned.

Knowledge, Skills, and Abilities:

• Advanced computer skills are required that align with the Job Description.
• Ability to multitask and to determine the root cause of problems and implement solutions.
• In addition, customer relations skills, good verbal and written communication skills, and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

Skill Matrix: Skill Required Amount of Experience Experience Advanced computer skills are required that align with the Job Description Required 8 Years Ability to multitask and to determine the root cause of problems and implement solutions, Required 8 Years Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions Required 8 Years Customer relations skills Required 8 Years Good verbal and written communication skills Required 8 Years Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) Required 8 Years