Sales Contracts Specialist

Job Title: Contract Data Specialist
Location: Onsite for the first 6 months, then hybrid. Extension possible.

Role Overview:
The Contract Data Specialist is responsible for managing contract activations, pricing setup, and supporting the sales and customer support teams. This role acts as the primary liaison for regional diagnostic sales teams, ensuring smooth contract processing and delivering an exceptional customer experience throughout the contract activation process.

• Primary Contact: Serve as the point of contact for sales teams on issues related to back-office needs such as Salesforce agreement activations, pricing discrepancies, and product pricing.

• Collaborate with Internal Teams: Work closely with Sales Support, Install Project Team, Finance, and Commercial Contracts to address sales team needs and resolve issues.

• Contract Management: Process and execute customer contract activations and manage pricing in Salesforce and Oracle.

• Salesforce Facilitator: Ensure accurate data entry of signed sales agreements and quotes in Salesforce.

• Issue Resolution: Take ownership of escalated issues, ensuring timely resolutions for sales representatives and their customers.

• Pricing Setup: Implement best practices for customer contract pricing and respond to pricing inquiries within specified turn-around times.

• Contract Renewal Support: Assist with contract renewal process in collaboration with Sales Support and Contract Specialists.

• Continuous Improvement: Identify and implement process improvements related to contract activation and execution.

• Ad-hoc Projects: Participate in product training and work on projects assigned by the manager.

• Education: Bachelor's degree.

• Experience: 4+ years in sales support, contracts support, or a legal support role (healthcare industry experience preferred).

• Skills:

  • Proficient in Salesforce and Oracle R12 (preferred).

  • Strong communication, interpersonal, and organizational skills.

  • High attention to detail and accuracy.

  • Ability to adapt quickly in a fast-paced, changing environment.

  • Problem-solving and decision-making abilities.

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

  • Ability to work independently with minimal supervision.

• High energy, self-motivated, and proactive.

• Strong customer focus with a passion for customer success.

• Ability to grasp how various components interact and affect overall outcomes.