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Job Requirements of Customer Support Representative:
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Employment Type:
Contractor
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Location:
Johnston, IA (Onsite)
Do you meet the requirements for this job?
Customer Support Representative
Careers Integrated Resources Inc
Johnston, IA (Onsite)
Contractor
Support hours fall between 7am - 6pm CST, Monday Friday and 8 am 12 pm CST, Saturday.
Schedule may include occasional holidays and overtime based on the needs of the business.
Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
Candidate will work on-site (Johnston, IA) five days a week
Shifts are subject to change based on volumes.
The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
Common calls include:
General product questions, availability, compatibility
Ag, Residential and Commercial Turf, and Golf product issues/complaints
Warranty registration, and extended warranty coverage
Out of warranty assistance
Parts and publications lookups
Loyalty Rewards programs
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
Skills in interpersonal communications, negotiation, and conflict resolution.
Excellent written and verbal communication skills
6+ months experience with customer service/support experience.
Proficiency with Microsoft Office products
High comfort level and experience with consumer software applications.
Strong computer, research and troubleshooting skills.
Ability to work support hours and occasional holidays to support the business.
DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
Knowledge of agriculture, turf (mowers) and utility vehicles.
Prior work experience in Agriculture or Technology dealer channels.
Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.F
Schedule may include occasional holidays and overtime based on the needs of the business.
Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
Candidate will work on-site (Johnston, IA) five days a week
Shifts are subject to change based on volumes.
The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
Common calls include:
General product questions, availability, compatibility
Ag, Residential and Commercial Turf, and Golf product issues/complaints
Warranty registration, and extended warranty coverage
Out of warranty assistance
Parts and publications lookups
Loyalty Rewards programs
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
Skills in interpersonal communications, negotiation, and conflict resolution.
Excellent written and verbal communication skills
6+ months experience with customer service/support experience.
Proficiency with Microsoft Office products
High comfort level and experience with consumer software applications.
Strong computer, research and troubleshooting skills.
Ability to work support hours and occasional holidays to support the business.
DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
Knowledge of agriculture, turf (mowers) and utility vehicles.
Prior work experience in Agriculture or Technology dealer channels.
Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.F
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