Interviewer, Ins Risk

The primary purpose of this position is to conduct life insurance medical and financial interviews with applicants through outbound telephone calls on behalf of multiple client companies.

• Place outbound calls to life insurance applicants.

• Complete interviews or leave detailed messages requesting a return call.

• Collect medical, financial, occupational, and avocation histories.

• Review and verify information during the interview to ensure accuracy and quality.

• Document call attempts, record interview details, and log results accurately.

• Utilize C4 call management system, Dialer, and Avaya phone system.

• Learn and adhere to specific requirements for each client company.

• Respond to clients, staff, and management in a professional and timely manner.

• Follow all compliance, confidentiality, and safety policies.

• Perform additional duties as assigned to meet business needs.

• High School Diploma or equivalent required.

• Mandatory 1-week training: 9:00 AM – 5:30 PM (30-minute lunch).

• Must successfully complete and pass a mock call and first live call before handling calls independently.

• Available shifts:

  • 8:00 AM – 5:00 PM (CT)

  • 9:00 AM – 6:00 PM (CT)

• Production-based call center environment with performance metrics.

• Representatives are expected to remain on calls through the end of their shift, even if a call extends past scheduled hours.

• Attendance during training is mandatory and cannot be missed or made up.

• Ability to read scripts verbatim, including medical terminology.

• Strong verbal communication and active listening skills.

• Accurate data entry and documentation skills.

• Ability to multitask in a fast-paced, production-driven environment.

• Professional phone demeanor and attention to detail.

• Ability to handle confidential information responsibly.