LTSS Coordinator

Department: Integrated Care Management
Location: New York, NY, 10004
Duration: 11/10/2025 – 01/10/2026
Shift: 9:00 AM – 5:00 PM
Schedule: 5 days per week, 35 hours per week (Hybrid – Thursdays mandatory)
Pay Range: $38-$42/hr.

• Associate’s degree required; Bachelor’s degree preferred from an accredited college/university in a healthcare-related field.

• Minimum 4 years of experience in a healthcare-related field required. Managed Care, care management/coordination, health education, health home, or community-based experience preferred.

• Proficiency with computers and navigating multiple systems and web-based applications, including Excel.

• Integrity and trust.

• Customer focus.

• Functional/technical skills.

• Written and oral communication.

• Strong customer service skills to coordinate service delivery, including attention to members/caregivers, sensitivity to concerns, proactive identification, and rapid resolution of issues to promote positive outcomes for members.

• Ability to communicate effectively, problem-solve, and work effectively with people.

• Excellent time management and organizational skills.

• Ability to prioritize and manage changing priorities under pressure.

Empower. Unite. Care.

Client is committed to empowering New Yorkers by uniting communities through care. Healthcare is a right, not a privilege. The LTSS Coordinator, under the direction of the LTSS Manager and Care Manager, is a member of a team providing support to Medicaid members receiving Long Term Services. The LTSS Coordinator conducts monthly calls and works with Care Managers to ensure members receive appropriate services, remain connected to care, and engage with the care team to improve health and community resources. The role supports quality outcomes such as reduction in emergency room visits, hospital admissions, improved member satisfaction, closing gaps in care, and cost effectiveness. The LTSS Coordinator also supports the Manager with assignments, reports, referrals, and electronic notifications.

• Utilize LTSS monthly assessments and other SDOH assessments when speaking with members.

• Employ critical thinking and judgment when dealing with unplanned issues; escalate clinical issues to the members’ designated Care Managers.

• Accurately and timely document member call interactions in the Disease Care Management System (DCMS) and other applicable software in compliance with professional standards and regulatory guidelines.

• Ensure members have appointments with their providers.

• Fulfill basic care coordination tasks for members, including appointments, transportation, medication needs (prescriptions/refills), and durable medical equipment (DME).

• Conduct other supportive activities as assigned.

• Problem-solve members’ issues independently and resourcefully.

• Perform non-clinical activities for members of varying age, clinical scenario, culture, financial means, social support, and motivation.

• Engage members and caregivers collaboratively to empower management of physical, psychosocial, and environmental health for lifelong well-being.

• Promote internal and external communication to enhance effectiveness of clinical and non-clinical services and overall case management.

• Maintain accurate and complete documentation in compliance with risk management, regulatory, and accreditation requirements.

• Protect member confidentiality and adhere to all company policies regarding confidentiality.

• Collect and prepare data, statistics, proposals, and reports relevant to responsibilities as an LTSS Coordinator.

• Provide care coordination that reduces avoidable utilization, increases member satisfaction and retention, and reduces gaps in care.

• Assist all Client departments with resolution of related member retention, utilization management, quality management, customer service, and provider relations concerns.

• Participate in special projects as assigned, including audit review/preparation, quality improvement, community health education, facility/provider relations, and marketing activities.

• Comply with all orientation requirements, mandatory trainings, organizational and departmental policies, and participate in evaluation processes.

• Ensure compliance with Federal, State, and City regulations, consistent with the Mission, Vision, and Values of the organization.