Patient Coordinator I

Job Title: Patient Coordinator I
Location: New York, NY
Department: Visitor Screening – Main Entrances
Contract Duration: 13 weeks
Shift: 1:00 PM – 9:00 PM, every other weekend (EOW) and holidays
Hours per Week: 37.5/Days per Week: 5/Hours per Day: 7.5
Hourly rate: $19/hr. on W2

Role Overview:
The Patient Coordinator I serves as the first point of contact for patients—either in person or via telephone—in a busy healthcare setting. This role includes verifying insurance coverage, updating patient information, scheduling appointments, and supporting patient check-in and check-out processes. The position ensures efficient and courteous experience for all patients while maintaining compliance with HIPAA and healthcare policies.

Key Responsibilities:

• Patient Interaction & Communication:
  • Greet patients and provide courteous, professional service.
  • Communicate with staff regarding patient arrivals.
  • Notify patients about waiting times and provide regular updates.
• Insurance & Records:
  • Confirm and update patient demographics and insurance details.
  • Verify insurance eligibility and ensure provider participation.
  • Collect referrals or authorizations as needed.
• Administrative Duties:
  • Handle HIPAA-related and institutional paperwork.
  • Schedule follow-up appointments and initiate reminder calls.
  • Answer phones and manage appointment scheduling.
• Payment Processing:
  • Collect co-pays and issue receipts following cash control protocols.
  • Perform basic charge entry or payment posting (as applicable).
  • Prepare cashier’s deposits (if responsible for payment handling).
• Compliance:
  • Follow HIPAA regulations and ensure appropriate handling of PHI.
  • Adhere to all applicable federal, state, and institutional policies.

Qualifications & Skills:

• Education: High School Diploma or GED required.
• Experience:
  • Minimum 1 year of experience in a physician practice or medical office setting.
  • Prior use of practice management systems such as IDX preferred.
• Technical Skills:
  • Strong keyboarding and computer skills.
  • Familiarity with scheduling systems and basic charge entry.
• Interpersonal Skills:
  • Excellent communication and telephone etiquette.
  • Ability to work effectively with diverse patient populations.
  • Adaptability in a dynamic, fast-paced environment.
• Other:
  • On-site training for at least one week will be provided by the practice.
  • Knowledge of medical terminology strongly preferred.