Project Manager III

Category: IT (Non-IT Functional Role – Digital/Marketing/Customer Success Focus)

The focus is on Digital, Marketing, and Customer Success strategy and enablement.

The Senior Project Manager of Customer Success & Enablement is responsible for developing, implementing, and maintaining customer tools, programs, and processes that enhance the overall customer experience while supporting growth and retention.

The role partners cross-functionally across Omnicare to manage medium- to large-scale initiatives aligned to customer strategy. This individual reports directly to the Director of Customer Strategy & Enablement.

The Customer Success & Enablement team is responsible for operationalizing Omnicare’s customer strategy across both B2B and B2C segments through structured tools, communications, and enablement programs.

• Design customer collateral and communications (business updates, industry updates)

• Utilize Wrike to manage communication and marketing deliverables

• Maintain and improve the customer issue intake system

• Manage Highspot to ensure consistent messaging and collateral across Omnicare value pillars

• Develop digital tools and processes to support Sales and Account Management success

• Lead change management strategies for customer-facing tools and initiatives

• Ensure cross-functional alignment across customer-facing teams

• Ensure Salesforce.com serves as the source of truth for the customer lifecycle

• Develop and present updates and project plans to senior executives

• Prepare customer RFP responses ensuring Omnicare value is clearly represented

• 5–7+ years of healthcare industry experience

• 3+ years of experience in:

  • Project Management

  • Product Management

  • Consulting

• Proven experience implementing healthcare projects and programs with measurable results

• Strong Microsoft PowerPoint and Excel skills

• Salesforce operations experience

• Verifiable High School Diploma or GED (required)

• Bachelor’s degree preferred (or equivalent experience)

• Customer-facing experience in:

  • Sales

  • Implementation

  • Account Management

  • Healthcare organizations

• Prior Client experience: Not required

• Exceptional analytical and problem-solving abilities

• Strong attention to detail with strategic big-picture thinking

• Excellent communication and presentation skills

• Strong storytelling and executive communication ability

• Ability to thrive in a fast-changing environment

• Experience with digital tools such as:

  • Marketo

  • Wrike

  • Highspot

• Experience working with cross-functional leadership teams