Customer Service Representative

Job Title: Customer Service Representative
Location: Houston, TX 77038
Duration: 12 Months+ with possible extension (contract to hire based on performance)
 
Shift: Different Shifts (40hrs a week)
 
Position overview:
Act as customer service interface to internal employees and external customers and perform all service-related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures).
 
Responsibilities:

• Provide responsive and reliable customer service and technical support.
• Provide liaison support between customers.
• Coordinate with other departments.
• Perform returned materials process including initiation, receipt, expediting and closing RMAs.
• Use of Data Works system for sales orders, shipments, field service contacts, RMAs, warranty and report generation.
• Receive product orders and process shipment.
• Provide international customer service at times, and in such events, work a flexible schedule.
• Perform other related duties as assigned, including special projects.
• Build Quality in all aspects of their work by maintaining compliance with all quality requirements.

 
Requirements:

• High School or equivalent
• 0 – 1 Year of experience
• Typing Skills
• Must have reliable transportation to and from work.
• Must be professional and show a strong work ethic.