Phlebotomist II

The Patient Services Representative II (PSR II) serves as the face of the organization, providing direct patient care during routine health services and critical, life-defining health decisions. The PSR II is responsible for performing high-quality blood draws and specimen processing while adhering to established practices, procedures, and confidentiality standards. This role emphasizes patient trust, safety, accuracy, and professionalism.

Assignments may include a doctor’s office, patient service center, or other locations based on business needs.

• Perform daily work activities accurately and on time under the direction of the area supervisor.

• Maintain a safe, clean, and professional work environment.

• Confidently perform both clinical and forensic specimen collection and processing in accordance with established procedures.

• Verify patient identity and demographic information, including patient initials and signature post-venipuncture to confirm specimen labeling accuracy.

• Prepare, label, and process specimens for laboratory testing.

• Maintain required records and documentation with a high level of accuracy and confidentiality.

• Demonstrate leadership behaviors, process excellence, and organizational commitment.

• Promote a positive image to patients, clients, coworkers, and the public.

• Ability to deliver high-quality, error-free work in a fast-paced environment.

• Ability to work independently with minimal on-site supervision.

• Excellent phlebotomy skills, including pediatric, geriatric, and capillary collections.

• Strong customer service and communication skills with patients, peers, and supervisors.

• Ability to manage multiple priorities in a high-volume setting.

• Demonstrated adaptability, professionalism, and sound judgment.

• Flexible availability required, including weekends, holidays, on-call shifts, and overtime.

• Travel and flexible hours required to support multiple Patient Service Center and in-office phlebotomy locations, sometimes with minimal notice.

• Training locations may vary based on trainer availability.

• High school diploma or equivalent REQUIRED.

• Medical training (Medical Assistant or Paramedic) preferred.

• Phlebotomy certification preferred (REQUIRED in California, Nevada, and Washington).

• 1–3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.