Phlebotomist I - 1st Shift

The Patient Services Representative I (PSR I) serves as the face of the organization, providing high-quality patient care and customer service. This role is responsible for collecting and processing blood and other specimens for laboratory testing while ensuring patient comfort, safety, and confidentiality. The PSR I builds trust with patients by clearly explaining procedures and performing specimen collection in a skillful, accurate, and professional manner. The position emphasizes process excellence, attention to detail, and adherence to established policies and procedures.

• Perform daily work activities accurately, efficiently, and on time under the direction of the area supervisor

• Draw blood specimens using proper techniques for patients of all ages, including pediatric and geriatric populations

• Perform both clinical and forensic specimen collection and processing following established procedures

• Prepare and label specimens for laboratory testing in compliance with quality and safety standards

• Maintain accurate records, documentation, and patient information while ensuring confidentiality

• Create a safe, professional, and welcoming environment for patients

• Explain procedures clearly to patients to promote trust and confidence

• Demonstrate organizational values and leadership behaviors

• Promote a positive image of the organization to patients, clients, employees, and the public

• High school diploma or equivalent

• Minimum of 6 months of relevant experience

• Strong keyboarding and data entry skills

• Ability to deliver accurate, error-free work in a fast-paced environment

• Ability to work independently with minimal supervision

• Excellent communication and customer service skills

• One or more years of phlebotomy experience

• Medical training (Medical Assistant or Paramedic training preferred)

• Phlebotomy certification preferred

  • Required in California, Nevada, and Washington

• Previous customer service experience in a retail or service environment

• Monday through Friday

• Must be flexible and available based on staffing needs, including weekends, holidays, on-call shifts, and overtime as required