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Job Requirements of Desktop Support Specialist:
-
Employment Type:
Contractor
-
Location:
Branchburg, NJ (Onsite)
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Desktop Support Specialist
Careers Integrated Resources Inc
Branchburg, NJ (Onsite)
Contractor
Job Title: Desktop Support Specialist
Job Location: Branchburg, NJ (On-site)
Payrate: $35/ hr. on W2
Job Summary:
End-User Support:
Job Location: Branchburg, NJ (On-site)
Payrate: $35/ hr. on W2
Job Summary:
- The Desktop Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, and software. This role ensures that end users can efficiently operate technology systems by diagnosing issues, installing equipment, maintaining systems, and delivering exceptional customer service.
- The Desktop Support Specialist serves as the first point of contact for technical support and plays a key role in maintaining organizational productivity and IT reliability.
End-User Support:
- Provide first and second-level technical support for desktops, laptops, and peripherals.
- Respond to tickets, phone calls, and walk-up requests in a timely manner.
- Troubleshoot laptop hardware, software issues along with supporting network Printer issues
- Assist users with login issues, password resets, and system access.
- Install, configure, and maintain desktops, laptops, and printers
- Deploy operating systems and software updates.
- Replace defective hardware components and coordinate repairs when necessary.
- Maintain inventory of IT assets and equipment.
- Support Windows Devices and Mac OS Devices
- Assist with basic network troubleshooting including connectivity, VPN access, and Wi-Fi issues.
- Maintain Active Directory user accounts and permissions.
- Configure email clients and productivity applications.
- Document incidents, resolutions, and procedures using a centralized ticketing system.
- Maintain system security by applying patches and updates.
- Assist with onboarding/offboarding of employees including account setup and device provisioning.
- Support conference room technology and AV equipment.
- Communicate technical issues clearly to users
- Provide training or guidance to users on best practices.
- Ensure a high level of customer satisfaction.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 2+ years of desktop support or help desk experience.
- Strong knowledge of Windows operating systems and Microsoft Office.
- Experience with Active Directory and user account management.
- Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.).
- Windows 10 / Windows 11 support
- Microsoft 365 / Office applications
- Active Directory user management
- Hardware troubleshooting (PCs, laptops, printers)
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