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Job Requirements of Customer Service Representative:
-
Employment Type:
Contractor
-
Location:
Lake Worth, FL (Onsite)
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Customer Service Representative
Careers Integrated Resources Inc
Lake Worth, FL (Onsite)
Contractor
Job Title: Customer Service Representative
Location: Lake Worth, FL 33467
Duration: 6 months+ Project (Possibility of Extension and conversion based upon performance)
Shift Hours: Mon - Fri 6:00 am - 2:00 pm.
Job Description:
Location: Lake Worth, FL 33467
Duration: 6 months+ Project (Possibility of Extension and conversion based upon performance)
Shift Hours: Mon - Fri 6:00 am - 2:00 pm.
Job Description:
- Handle inbound and outbound customer calls, emails, chats, or messages.
- Respond to customer inquiries about products, services, or accounts.
- Resolve customer complaints and issues in a timely, professional manner.
- Process orders, returns, refunds, and exchanges.
- Update and maintain customer records.
- Follow company policies, procedures, and service standards.
- Meet performance metrics such as call handling time, quality scores, and customer satisfaction.
- Use support tools and systems efficiently.
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