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Job Requirements of Patient Accounts Representative:
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Employment Type:
Contractor
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Location:
Chapel Hill, NC (Onsite)
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Patient Accounts Representative
Role Overview:
The Patient Accounts Representative serves as the first point of contact within the Accounting Office, providing patient-facing support related to billing and account inquiries for both dental and medical services. This role requires professionalism, strong communication, and attention to detail to ensure a positive patient experience.
Key Responsibilities:
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Greet and assist patients and visitors courteously and professionally.
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Answer incoming calls and route inquiries to the appropriate department or team member.
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Respond to patient billing questions, explain statements, and provide basic account information.
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Accept and process patient payments, issuing receipts and necessary documentation.
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Manage incoming/outgoing mail, including scanning, sorting, and fax distribution.
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Log and track patient inquiries, correspondence, and documentation per office procedures.
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Collaborate with billing, clinical, and administrative teams to resolve patient account issues.
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Maintain patient confidentiality in compliance with HIPAA and institutional policies.
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Keep the reception desk and waiting area clean, organized, and professional.
Qualifications & Skills:
Education & Experience:
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High school diploma or GED required.
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1–2 years of experience in healthcare, dental, or customer service environments.
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Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred.
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Background in both dental and medical billing strongly preferred.
Skills & Competencies:
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Strong interpersonal and verbal communication skills.
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Professional demeanor with a commitment to excellent customer service.
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Ability to multitask and prioritize effectively in a busy setting.
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Proficient in Microsoft Office and comfortable working with digital records/databases.
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Detail-oriented with strong problem-solving and organizational abilities.
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Knowledge of HIPAA regulations and patient confidentiality requirements.