Phlebotomist II - 1st Shift

The Patient Services Representative II (PSR II) serves as the face of the company to patients seeking routine care or critical health information. This role is responsible for collecting high-quality blood specimens and preparing them for laboratory testing in accordance with established practices and procedures. The PSR II establishes trust and confidence with patients by clearly explaining procedures and performing collections in a safe, accurate, and professional manner. This position demonstrates leadership behaviors, process excellence, and strict adherence to patient confidentiality and data accuracy.

Successful candidates may be assigned to a physician’s office, patient service center, or other locations as dictated by business needs.

• Perform daily work activities accurately and on time under the direction of the area supervisor

• Maintain a safe, clean, and professional work environment

• Confidently perform both forensic and clinical specimen collection and processing

• Verify patient demographic information and obtain patient initials/signature post-venipuncture to confirm correct specimen labeling

• Ensure specimens are labeled in the patient’s presence and accurately reflect patient identity

• Maintain all required records and documentation

• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public

• Ability to deliver high-quality, error-free work in a fast-paced environment

• Ability to work independently with minimal on-site supervision

• Excellent phlebotomy skills, including pediatric, geriatric, and capillary collections

• Strong decision-making skills based on established procedures and sound judgment

• Ability to manage multiple priorities in a high-volume setting

• Superior customer focus with clear, open, and professional communication skills

• Ability to adapt quickly and embrace change

• Knowledge of business operations and patient service expectations

• Proficiency in keyboarding and data entry

• Flexible availability required, including weekends, holidays, on-call, and overtime

• Travel and flexible hours required to support multiple locations

• Must be able to cover Patient Service Center and in-office phlebotomy locations with minimal notice

• Training locations may vary based on trainer availability

• Commitment to all company policies and procedures, including:

  • Dress Code

  • Employee Health & Safety

  • Everyday Excellence Guiding Principles

• Must maintain professionalism at all times

• High school diploma or equivalent (required)

• Medical training preferred (Medical Assistant or Paramedic)

• Phlebotomy certification preferred

  • Required in California, Nevada, and Washington

• Three (3) years of phlebotomy experience required, including pediatric, geriatric, and capillary collections