Phlebotomist II

The Patient Services Representative II (PSR II) serves as the face of the company, providing direct patient interaction during routine health visits and critical, life-defining health decisions. This role is responsible for collecting high-quality blood specimens and preparing them for laboratory testing in a safe, accurate, and professional manner. The PSR II builds trust with patients by clearly explaining procedures and demonstrating confidence, compassion, and technical skill.

The PSR II demonstrates leadership behaviors, process excellence, and a strong commitment to confidentiality, accuracy, and patient-centered care. Assignments may include a doctor’s office, patient service center, or other locations based on business needs.

• Perform clinical and forensic specimen collection and processing according to established practices and procedures.

• Draw blood specimens skillfully, safely, and accurately.

• Perform pediatric, geriatric, and capillary collections with confidence.

• Verify patient demographic information and initials.

• Obtain patient signature post-venipuncture to confirm specimen labeling accuracy and presence.

• Perform daily activities accurately and on time under the direction of the area supervisor.

• Maintain required records and documentation.

• Ensure compliance with all company policies, procedures, and safety standards.

• Maintain a safe, clean, and professional work environment.

• Demonstrate organizational commitment and leadership behaviors.

• Promote a positive image to patients, clients, employees, and the public.

• Exhibit superior customer focus and professionalism at all times.

• Communicate openly and transparently with patients, peers, and supervisors.

• Ability to deliver high-quality, error-free work in a fast-paced, high-volume environment.

• Ability to work independently with minimal on-site supervision.

• Strong organizational skills and ability to manage multiple priorities.

• Sound judgment and decision-making based on established procedures.

• Keyboarding and data entry proficiency.

• Self-sufficient; single-person IOP environment.

• Flexible availability required, including weekends, holidays, on-call shifts, and overtime.

• Willingness to travel and work flexible hours across multiple locations with minimal notice.

• Training locations may vary based on trainer availability.

• Reliable transportation required.

• Valid driver’s license and clean driving record (if applicable).

• High school diploma or equivalent (required).

• Medical training (medical assistant or paramedic) preferred.

• Phlebotomy certification preferred (required in California, Nevada, and Washington).

• 1–3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.