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Job Requirements of End User Technical Support:
-
Employment Type:
Contractor
-
Location:
Boise, ID (Onsite)
Do you meet the requirements for this job?
End User Technical Support
Careers Integrated Resources Inc
Boise, ID (Onsite)
Contractor
Job Title: End User Technical Support
Location: Boise, ID
Duration: 3+ Months Contract (High Possibility of Extension)
Job Description:
The role will primarily involve:
Job Duties include, but are not restricted to:
Minimum Qualifications:
Preferred Qualifications:
Skills:
Location: Boise, ID
Duration: 3+ Months Contract (High Possibility of Extension)
Job Description:
The role will primarily involve:
- Face-to-Face desktop technical support as well as phone/email support for end users
- Support of Windows-based machines (Windows 10 & 11)
- Basic Active Directory user management
- Troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.), as we operate in a Microsoft environment
- Assisting with basic phone system usage (state phone system, Cisco-based)
- Working within our in-house ticketing system, which functions similarly to most standard ticketing platforms
Job Duties include, but are not restricted to:
- Identify, research, and resolve technical problems.
- Respond to telephone calls, email, ticketing system and personnel requests for technical support.
- Document, track, and monitor technical issues, providing clear and concise responses to ensure a timely resolution.
- Assist clients by answering questions or troubleshooting computer issues in person, over the phone, or through remote tools like Teams and Zoom.
- Possess knowledge of commonly used concepts, practices, and procedures, including imaging and Windows operating systems.
- Excellent customer service and ability to de-escalate tense situations.
Minimum Qualifications:
- Install and support Windows environments.
- Experience using ticketing system.
- Strong organization, problem solving and multi-tasking skills.
- Sensitive to confidential information.
- Able to pass a fingerprint background check.
- Strong sense of customer service and professionalism, even in a sometimes-stressful environment.
- Ability to complete assigned tasks individually, as well as work cooperatively.
Preferred Qualifications:
- Knowledge of Microsoft Azure/Entra AD/M365
- Experience working in virtualized environments
Skills:
- Professional experience in a technical end-user support role providing face-to-face, in-person, desktop support Required 2 Years
- Professional experience in a technical end-user support role providing remote support via phone, email, etc. Required 2 Years
- Experience providing end user support on Windows-based machines (Windows 10 & 11) Required 2 Years
- Experience with basic Active Directory user management for end user support Required 2 Years
- Experience troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.) for end users Required 2 Years
- Experience assisting with basic phone system usage for end users (state phone system is Cisco-based) Required 2 Years
- Experience working with a help desk ticketing system Required 2 Years
- Experience providing basic networking support for end users (for example troubleshooting connectivity issues) Required 2 Years
- Experience with hardware/software installation and support and imaging Required 2 Years
- Experience with M365 support Desired
- Experience working in virtualized environments (MS Azure/Entra AD) Desired
- Exceptional communication skills required - candidates must exude professionalism even in stressful situations Required
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