Health Coach Medical Assistant

Job Description:
Location: Chandler, Client
Length: 17 weeks(4 months)
Shift: Monday Friday 8a-5p

Daily Duties :
Provide technical support to patients, assist them with the registration process, answer patient questions in person and over the phone, including outreach to patients
Train local teams on the registration process and support transition of technology systems
Occasional travel to other office locations to support training events
Capture relevant information about the patient s health and healthcare experience while rooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments
Assist with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information to the patient s internal and external care team
Collaborate with providers to monitor the health of a panel of patients and determine if they are up to date on preventive measures
Participate in the daily operations of a primary care practice, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the
general upkeep of the clinical space
Assist in providing patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques
Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families

Requirements:
Standard Health Coach requirement: At least 1 year of experience in a high touch customer service or patient facing role in a healthcare setting required
Strong written and verbal communication skills
Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
Proficiency in computer technology such as typing, navigating the internet, working with new mobile smartphone applications, and using multiple software systems simultaneously

Certification:
Graduated from an accredited postsecondary Medical Assistant program that is accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) OR completed relevant Medical Assistant training by any branch of the armed forces. OR possess a Medical Assistant certification issued by a certifying organization (American Association of Medical Assistants, American Medical Certification Association, American Medical Technologists, National Center for Competency Testing (NCCT), National Healthcareer Association)

Parking: Parking is free, on the east side of the building