Product Owner

Job Title: Product Owner
Location: Remote
Duration: 12 Months
Schedule: EST working hours

Job Description:
The Product Owner leads or coordinates cross-functional project/program teams from design to delivery of fully-developed products that are ready for customer use. The Product Owner work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

The Product Owner monitors performance and recommends schedule changes, cost adjustments or resource additions. Investigates facts and develops solutions to problems during the design and planning phases. Provides timely and accurate information and status updates to functional leaders. May be responsible for feasibility studies, field trials management, identifying product gaps, defining product requirements and engaging with customers to understand market needs and trends. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Required Qualifications

• 3+ years of technical experience
• 5+ years of product ownership and/or project management experience supporting conversational AI and/or Interactive Voice Response technologies
• Experience operating within the SAFe Agile framework using Azure Dev Ops and/or Jira Align
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Bachelor's degree
• Six Sigma Certification

Additional Information:
Experience in supporting IBM Watson Voice and/or Chat solutions.

Main Responsibilities:
Customer Representation

• Translate business priorities to technical team members
• Understand customer needs and validate solutions developed by the delivery team
• Approve design on behalf of the business

Product-based Tasks

• Develop and execute product roadmap
• Develop user stories, requirements and acceptance criteria
• Conduct day-to-day interaction with the Development Team and the Scrum Master
• Confirm product quality
• Communicate value of a particular story to a scrum team and ensures user stories are well formed with clear acceptance criteria

Value Articulation

• Demonstrate value of product functionality / sprint outcomes, either on an ad hoc basis or during PI planning

Key Skills:
Digital leadership, Client Values, hard skills and soft skills, including:
Hard Skills
Agile product development familiarity
Human centered design
Data analysis
Requirements engineering
Business acumen
Technical acumen

Soft Skills
Communication
Business translation
Strategic planning
Stakeholder management
Risk identification and management
Critical decision making