Application Technical Specialist I

Job Title: Application Technical Specialist I
Location: Smithfield, RI 02917(Onsite)
Duration: 5 months+

Pay rate: $17/hr. on W2

Note: This job posting is for an 8-hour shift that could fluctuate to accommodate night-time projects and different time zones. Advanced notice will be given to you if your shift is changing. Paid training is 5 days a week onsite in the office. Training shift times may differ for each candidate but will be in between the 8 AM to 8 PM window.
Start Date May Be Sooner Than Specified. Cleared workers will have a specified start date given to you from your agency.
 
Schedule:

• Monday to Friday, 8-hour shift that could fluctuate to accommodate day/night projects and different time zones.
• Training hours may differ, but will occur between 8:00 AM to 8:00 PM.

 
Pre-Screen Questions (Required at Top of Each Resume):

• Job is on site: Onsite RI – What is your location?
• Job is 4 to 5 days in the office. Will you be able to work onsite?
• Can you work multiple projects simultaneously?
• Are you willing to move around shift times with projects?

 
Job Description:
This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first-level troubleshooting support to contractors/vendors on-site implementing the hardware.

• This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer/consumer call center).
• Calls will be received through a queue and outbound calls could be required.
• As calls are handled, a tracking application will be updated and system validations will be made.
• When not handling calls, you will also be required to provide updates via email, Excel, etc.
• You will be provided all required training and a handbook for each project as well as necessary application/systems access.
• You will need to handle multiple technical rollout projects simultaneously.
• These projects at times could get implemented in the stores during the evenings, nights, and in different time zones.
• You must be willing to move around your shift times as required by project needs.

 
Responsibilities:

• Provide on-site field technicians first-level technical support for troubleshooting issues encountered in stores during technology implementation/upgrades.
• Ensure project implementation protocols are followed.

 
Required Skills & Experience:

• A minimum of 1-year relevant work experience.
• A minimum of a High School Diploma or GED required.
• Must possess clear, accurate, and tactful communication skills both verbally and in writing.
• Possess basic troubleshooting and problem-solving skills.
• Working knowledge of Microsoft Outlook, Word, and Excel preferred.
• IT hardware installation experience preferred, but not required.

 
Education:

• A minimum of a High School Diploma or GED required.