Travel Program Associate

Must Have:



Ability to interpret and enforce policy requirements.

Strong customer service through both written and verbal communication.



Nice to Have:



Ability to identify process errors and escalate issues as necessary

Experience with expense report submissions for accurate documentation and information requirements

Knowledge of university, state and federal policies for compliance purposes



JOB DESCRIPTION

Travel & Expense document review, 100% audit

Processes expense reports and reimbursement requests within established department guidelines and with knowledge of operational processes and procedures. Maintains full working knowledge of the Concur Travel System and the Web Travel System and demonstrates/explains use of the system to customers. Ensures that submissions are in compliance with University, State, and Federal policies.



Campus Support

Responds promptly and accurately to customers on policy and procedure questions. Communicates accurately and clearly to customers through both written and verbal response. Engages higher-level staff or supervisor as needed to assist and respond to customers. Serves as a subject matter expert on policy and procedure. Maintains productive and collaborative work relationships with team members and customers.