Human Resources Coordinator II - Human Resources Operations

Position Title





Human Resources Coordinator






Specific Position Requirements







HYBRID 4 days in office 1 day remote. Day remote is flexible.

IN OFFICE TRAINING, should last 2-3 months



Your Responsibilities:

As an Employee Experience Representative for Client Human Resources Operations Center, Ask HR, in Moline, IL, you will provide quality and comprehensive support to employees and Unit HR on key HR processes and transactions. In addition, you will:

Deliver exceptional customer service to customers by researching, resolving, and responding to inquiries in a timely, professional, and customer-focused manner

Administer HR processes such as tactical processes related to the talent acquisition process, internal transfer activities, company organizational management, employee record maintenance, and Client University class administration

Maintain a high degree of confidentiality

Participate in continuous improvement projects, propose solutions and ideas to find more efficient ways to deliver HR support to employees

Ensure Service Level Agreements are met or exceeded

Collaborate with Employee Experience Specialists within the HROC on process improvements and escalation resolution



What Skills You Need (Required skills/experiences):

Exceptional attention to detail

Proven ability to multi-task, manage concurrent tasks, and change priorities

Strong analytical and organizational skills, excellent problem-solving capabilities

Experience collaborating in a team environment

Exceptional written, oral, and interpersonal communication skills

Demonstrated ability to promote and implement changes in support of major processes



What Makes You Stand Out (Desired skills/experiences):

Experience in HR processes or HR operations role

Excellent customer service skills

Experience working within Success Factor system modules (i.e., Learning Administration, Employee Profile, Recruiting, Onboarding, etc.)

Proficiency with Microsoft Excel Education

Bachelor s Degree in Human Resources, Business, or similar discipline





Major Purpose

Primarily handles tactical aspects of Human Resources processes but also provides some higher level support. This is a specialized administrative role in the Human Resources functional area performing other duties such as Performance Management Advisor, non-exempt interviewing, payroll/time management activities, conducting basic training programs or coordinating employee relations events.



Major Duties

Create a local document management system for an office or department.

Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.

Support in delivering analyses of HR data and identifying trends to contribute to the creation of HR insights that enable the diagnosis of business issues, enhancement of employee engagement, and/or improvement of business performance.

Carry out a wide range of HR data processing tasks as directed; advise other colleagues and provide guidance on processes when needed.

Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others.

Build effective working relationships within the internal client organization and contribute to the management of the partnering relationship, delivering high-quality professional services within established routines or as part of an agreed project.

Validate, input, and maintain payroll data to ensure the accurate and efficient delivery of payroll services; prepare payroll for bank submission and entry into financial systems; prepare manual payments when required; prepare payroll reports and reconciliations.

Initiate and monitor the administration of onboarding and/or offboarding processes to ensure that all processes are completed accurately, efficiently, and on time.

Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.



Skills, Abilities, Knowledge

Verbal Communication

Planning and Organizing

Computer Skills

Data Collection and Analysis

Action Planning

Data Control

Learning and Talent Development

Numerical Skills

Review and Reporting

Assessment

Payroll Management

Presentation skills



Education

Post-Secondary Non-Tertiary Education



Work Experience

Basic experience of simple office / operational systems (4 to 6 months)

Very limited (0 to 3 months)