Technical Specialist - Engineering Systems II

TRUE JOB TITLE: Advanced IT-OT Operation & Infrastructure Professional

PURPOSE

• As an Advanced/OT Operation & Infrastructure Professional, you will serve as the first point of contact for the Boulder site regarding any IT equipment or IT system related issues.
• You will collaborate with suppliers and global teams to resolve these issues efficiently.
• Additionally, you will be responsible for managing IT-related compliance needs and documentation for projects, ensuring all requirements are met and maintained.

ESSENTIAL FUNCTIONS
1. Manage and Maintain IT/OT Infrastructure for both labs and GxP manufacturing equipment.
- Oversee the installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers and personal computing devices.
- Ensure the operational integrity and performance of infrastructure, providing backup and monitoring services.
- Automate routine tasks using scripting to enhance efficiency and reduce manual intervention.
- Troubleshoot and resolve complex issues with minimal guidance, ensuring continuity of service.
- Serve as the first point of contact for all IT-related issues, working with global teams and suppliers in the US.
- Cover computerized equipment and systems in analytical labs and manufacturing environments.
-Support industrial automation infrastructure, including trouble shooting field devices and networked systems.

2. Provide Technical Support and Expertise for both labs and manufacturing part of GMP plant
- Deliver expert technical support for defined issues, applying subject matter knowledge to resolve problems effectively.
- Evaluate and implement known alternatives to address complex system software configurations and enhancements.
- Document and communicate solutions and best practices to enhance team knowledge and efficiency.

3. Ensure Compliance and Security for both labs and manufacturing part of GMP plant
- Implement and maintain security protocols to protect IT infrastructure and data integrity.
- Conduct regular assessments to ensure compliance with organizational and regulatory standards.
- Support development and maintenance of documentation for IT processes, procedures, and configurations.
- Collaborate with security teams to address vulnerabilities and enhance system security measures.
- Work with system managers in global teams during audits.

QUALIFICATIONS
Minimum Qualification
Bachelor's Degree from an accredited university or equivalent education with 4+ years of experience required.

General Qualifications
- Demonstrates high subject matter knowledge in IT/OT operations and infrastructure.
- Sets directions and delivers results that impact the unit or organization.
- Provides technical support and contributes through expertise and knowledge application.
- Handles complex tasks with few or no defined procedures.
- Solves problems by choosing between known alternatives within the area of expertise.
- Operates, maintains, and builds infrastructure.
- Installs, configures, and maintains IT/OT systems software and hardware.
- Collaborates effectively with colleagues at Boulder site and globally.
- Evaluates the appropriateness and effectiveness of solutions with minimal guidance.
- Bachelor's degree and 4+ years of experience.
- Knowledge or experience working with GMP systems or equipment is required, especially 21 CFR Part 11 compliance requirements”
-Knowledge or experience working with PLCs and industrial automation is desired.

Core Competencies - DO NOT EDIT
Demonstrates values-based competencies in line with the core values that are the foundation of all activities performed by employees in order to achieve the Mission of the Company.

Seek Understanding
o Seek to understand the thoughts and feelings of self and others
o Manage self and stay calm even under pressure
o Demonstrate empathy and take care of others
o Display an inclusive mindset and respect the diversity in others

Build Teams
o Ensure a health, engaging and inclusive work environment
o Build trust and relationships across functions and cultures
o Recognize and motivate teams for high performance
o Inspire and support others through times of change

Accelerate Development
o Actively coach and provide feedback
o Ensure on-going dialogue about performance and development
o Provide challenging opportunities to foster growth
o Identify and develop diverse talents and successors

Set Direction
o Communicate a compelling purpose and vision with passion and urgency
o Translate strategy into ambitious goals with clear priorities
o Make Product decisions and take risk
o Seek new and innovative solutions

Drive Outcomes
o Demonstrate agility and adapt quickly to changes
o Hold self and others accountable
o Delegate and empower others to take action
o Keep things simple and eliminate unnecessary complexity