Employee Experience Representative

Duties and Responsibilities:

• As an Employee Experience Representative for client Human Resources Operations Center, Ask HR, in Moline, IL, you will provide quality and comprehensive support to employees and Unit HR on key HR processes and transactions.
• Deliver exceptional customer service to customers by researching, resolving, and responding to inquiries in a timely, professional, and customer-focused manner.
• Administer HR processes such as tactical processes related to the talent acquisition process, internal transfer activities, company organizational management, employee record maintenance, and client University class administration.
• Maintain a high degree of confidentiality.
• Participate in continuous improvement projects, propose solutions and ideas to find more efficient ways to deliver HR support to employees.
• Ensure Service Level Agreements are met or exceeded.
• Collaborate with Employee Experience Specialists within the HROC on process improvements and escalation resolution.

Education:

• Bachelor’s Degree in Human Resources, Business, or similar discipline.

Required Skills/Experiences:

• Exceptional attention to detail.
• Proven ability to multi-task, manage concurrent tasks, and change priorities.
• Strong analytical and organizational skills, excellent problem-solving capabilities.
• Experience collaborating in a team environment.
• Exceptional written, oral, and interpersonal communication skills.
• Demonstrated ability to promote and implement changes in support of major processes.

Desired Skills/Experiences:

• Experience in HR processes or HR operations role.
• Excellent customer service skills.
• Experience working within Success Factor system modules (i.e., Learning Administration, Employee Profile, Recruiting, Onboarding, etc.).
• Proficiency with Microsoft Excel.