Creative Services Traffic Manager

Job Summary:

• We are seeking a highly organized and detail-oriented Creative Services Traffic Manager to join our dynamic team.
• The ideal candidate will have 2-3 years of experience in a similar role and will be responsible for managing the workflow of creative projects from inception to completion.
• This role requires excellent communication skills, the ability to multitask, and a keen eye for detail.

Duties and Responsibilities:

• Manage intake and resource assignment of creative requests.
• Monitor project progress, identify potential bottlenecks, and implement solutions to keep projects on track.
• Strategically prioritize and re-prioritize based on deadlines, requirements, capacity and a thorough understanding of the skill sets required to complete the job.
• Monitor team capacity and work directly with the creative services manager to ensure efficient and productive load balancing.
• Review creative project submissions for completion and accuracy.
• Assist in gathering details in partnership with project owners.
• Communicate between creative teams and project owners and occasionally stakeholders to ensure timing expectations set.
• Understand timelines, priorities and provide recommendations.
• Maintain accurate project documentation, including timelines, budgets, and status reports.
• Facilitate regular traffic meetings and provide updates to creative services manager.
• Resolve or escalate issues or blocks when encountered.
• Ensure all creative deliverables meet quality standards and client expectations.
• Collaborate with team members to continuously improve processes and workflows.
• Add members and update permissions to Monday.com users on an as needed basis.
• Collaborate with other Monday.com admins to monitor, maintain and improve the platform and processes as needed.
• Strong at building relationships, capable of working independently and adapt to changing priorities.
• Enhances team dynamics with a positive presence.
• Outstanding communication skills, both oral and written, with attention to detail and accuracy.

Quality Systems Duties and Responsibilities:

• Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Required Qualifications:

• 2-3 years of experience in a traffic management or project management role within a creative services environment.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficient Monday.com, SharePoint and Microsoft Office.
• Ability to work effectively in a fast-paced, deadline-driven environment and managing multiple projects at once.
• Detail-oriented with a strong focus on quality and accuracy.
• Strong at building relationships, capable of working independently and adapt to changing priorities.

Preferred Qualifications:

• Experience in a marketing, advertising, or creative agency setting.
• Experience in health care, or a heavily regulated industry.
• Familiarity with creative production processes and terminology.
• Bachelor's degree in marketing, communication, or advertising.
• Project Management certification.
• Solutions oriented, with a passion for continued learning.
• Fluency in Monday.com.