Collections Analyst

Title: Collections Analyst
Location: Greenville, SC 29607
Duration: 12 Months Contract to Hire
Hybrid: M/F remote, T/W/Th in office

POSITION OVERVIEW:

• The Collections Analyst role is a key contributor to managing Accounts Receivable at Client.
• The position is assigned our most complex and valuable customers and is expected to not only achieve the desired outcomes with those customers, but to provide thought leadership to others throughout the enterprise on opportunities to make the process work better for all stakeholders and model success for less experienced team members.
• This role seeks interactions with various internal teams (customer service, sales, as examples) in an effort to streamline the invoice to cash process; benefiting customers and fellow Client employees equally.
• Analysts spend a considerable part of their time seeking, analyzing and socializing data to understand situations from all sides.
• Working with the system as-is, while at the same time defining and generating ideas about how to improve processes is a key responsibility.
• Seen as the "go-to person when issues arise this role can confidently and competently determine recommendations for next steps in nearly all situations.
• Works collaboratively with all levels of customer and internal employees to achieve desired outcomes and build relationships.
• The role works and prioritizes effort independently but in unison with department and corporate objectives.

ROLES AND RESPONSIBILITIES:

• Monitors complicated or issue prone accounts considered "strategic or "at-risk and assesses receivables condition to prioritize efforts to achieve objectives for those accounts.
• Performs account analysis to identify trends, problems and root causes of ongoing issues and outlines solution plans to improve the situation for both Client and the customer.
• Generates solution plans that guide and direct their own efforts as well as coordinating other resources within the A/R function to deliver the needed results for stakeholders.
• Initiates, organizes and often times leads team or cross-functional meetings designed to solve problems, improve processes or deliver training.
• Negotiates within assigned Product of authority, individually or as part of a team, to resolve problems with favorable outcomes for Client and the customer.
• Handles accounts with complex support needs, such as EDI based transaction processing, international multi-currency accounts or support of 1st party outsourced collections activities.
• Monitors the work of 3rd parties involved in the support of all Client A/R functions provides training and resolution support as needed.
• Responds to customer inquiries on accounts regarding billing discrepancies or payment disputes.
• Acts as a subject matter expert for IT and AR leadership: helps test, document and train on systems supporting A/R including work defining requirements of new systems or processes needed to support function.
• May assist the supervisor/manager in hiring, scheduling or directing team resources to meet objectives.
• May perform basic project management tasks.

EDUCATION & EXPERIENCE:

• 5 or more years involved in a large ($500 million or more in annual sales) Accounts Receivable function or similar, transaction-based accounting function.
• At least 2 4 years of commercial credit and collections experience, ideally within a large organization ($500 million or more in annual sales)
• 4-year degree in accounting or business related field preferred
• Demonstrated ability to use MS Office Software (Word, Excel, PowerPoint and Outlook) at an intermediate level.
• Demonstrated success in a goals driven work environment.
• Experience compiling and maintaining procedures and policies based on various inputs, including customer contracts, corporate standards, department best practices and external guidance, rules and regulations.
• Experience in international transactions preferred including the compliance, tax/duties, and multi-currency needs of these customers.
• Experience working with IT in support of AR (requirements gathering, testing, problem shooting) is preferred.
• Familiarity with a large-scale, enterprise accounting or CRM system (such as SAP or Oracle.)
• Familiarity with Internet based e-commerce and search/research tools (such as UPS, FedEx, Google and/or Bing.)
• Familiarity with various electronic transaction methods with customers, including EDI, web-based procurement portals (Ariba or custom web based), and ACH/CTX.
• Ability to use basic office equipment: Fax, scan, copy, phone and 10-key.