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Job Requirements of Customer Care Representative I:
-
Employment Type:
Contractor
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Location:
Clifton, NJ (Onsite)
Do you meet the requirements for this job?
Customer Care Representative I
Careers Integrated Resources Inc
Clifton, NJ (Onsite)
Contractor
Job Title: Customer Care Representative I
Job Location: Clifton, NJ
Job Duration: 2+ Months with Possibility of Extension
Shift: Mon - Fri 9:00 AM – 5:00 PM
Payrate: $17.25 - $17.75/hr. on W2
Job Description: Summary
- Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
Duties and Responsibilities:
- Supports assigned client group(s) performing routine complexity health related customer excellence activities.
- Typically makes routine outbound, health related customer calls following set scripts, procedures.
- Maintains complete customer/patient confidentiality for all health, personal and other customer information.
- Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
- Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
- Supports all client group(s) based on business needs.
Preferred Work Experience:
- Health care and laboratory related experience.
- Experience delivering customer service excellence and achieving
- productivity/accuracy/quality standards.
Physical and Mental Requirements: Consistent exceptional customer service, accuracy and quality focus required.
Required Work Experience: 1-year related customer service excellence experience.
Skills:
- Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
- Continuous Improvement: Embrace and thrive in an environment of continuou improvement, innovation, and leveraging digital
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