Coordinator III - Notice of Action (NOA) Letter Writer

**Safety Sensitive Position**

At the **top of each resume**, suppliers must include:
1. **Candidates internet speed (screenshot or Mbps summary)**
2. **Completed questionnaire (below)**



The NOA Letter Writer is responsible for creating clear, accurate, and compliant Notice of Action (NOA) letters across medical, pharmacy, dental, and behavioral health services. Candidates must be comfortable working in a highvolume, deadlinedriven environment and collaborating with crossfunctional teams.

**Top 3 Required Skills**
1. RegulatoryCompliant Writing (AHCCCS / HIPAA)
* Ability to write accurate, plainlanguage NOA letters.
* Knowledge of Medicaid (especially AHCCCS) regulatory requirements.
* Strong written communication fundamentals:
* Solid grammar
* Clear and concise writing
* Ability to simplify complex information

2. HighVolume, TimeSensitive Production
* Experience producing 3,0004,000+ letters/faxes per month.
* Must consistently meet regulatory timeframes:
* 24hour, 72hour, and 14day deadlines across multiple service types.

3. CrossFunctional Coordination & Information Gathering
* Experience working with clinical, legal, customer service, and prior authorization teams.
* Comfortable calling providers or members to obtain missing information.
* Strong attention to detail using templates, forms, and workflow tools.

Preferred but not required: bilingual skills

**Candidate Questionnaire (Must Be Included in Resume Submission)**

Please provide brief answers to the following:
1. How many years of experience do you have writing NOA (Notice of Action) or other healthcare determination letters?
2. On a scale of 110, how would you rate your basic grammar skills?
3. How many years of experience do you have working with Medicaid programs (AHCCCS or other states)?
4. How many years of experience do you have working with HIPAAprotected information?
5. How many years of experience do you have using medical terminology in your daily work?
6. How many years of experience do you have working with templates, lettergeneration systems, or workflow tools?
7. What is the average monthly volume of letters/faxes you have produced in prior roles?
8. How familiar are you with regulatory timeframes (24hour, 72hour, 14day)?
* Not familiar / Somewhat familiar / Very familiar
9. How many years of experience do you have collaborating with clinical, legal, or customer service teams?
10. Do you have experience calling providers or members to gather missing information?
* Yes/No (If yes, how many years?)
11. Do you have a private, distractionfree home workspace suitable for confidential work?
* Yes/No

**Timeline**
* All Offers Extended & Accepted By: XXXX
* Candidates Fully Cleared By: XXXX

The Health Insurance Notice of Action (NOA) Letter Writer is responsible for creating clear, accurate, and timely letters to health plan members regarding decisions about their healthcare services or benefits. This role ensures that all letters meet legal and regulatory standards, including AHCCCS (Arizona Health Care Cost Containment System) requirements, while remaining easy for members to understand.

Key Responsibilities:
Write and edit NOA letters that explain decisions about healthcare services, coverage, or benefits.
Use templates and guidelines to ensure letters are accurate and compliant with AHCCCS and other applicable regulations.
Work with internal teams (such as clinical, legal, and customer service) to gather necessary information.
Ensure letters are written in plain language and are culturally sensitive and easy to understand.
Meet strict deadlines for letter completion and delivery.
Maintain confidentiality and follow HIPAA (Health Insurance Portability and Accountability Act) and other privacy regulations.
Assist with audits and quality checks of outgoing letters.
Support the prior authorization department and Notice of Action Department by writing member letters and provider faxes.
Call on providers and members to get the needed information to complete the notifications.
Manage high volumes of member letters and/or provider faxes, averaging 30004000 per month.
Write medical, pharmacy, dental, and behavior health letters and ensure they are mailed out within the 24-hour, 72-hour, and 14-day regulatory timeframes.

Position Summary:

The Health Insurance Notice of Action (NOA) Letter Writer is responsible for creating clear, accurate, and timely letters to health plan members regarding decisions about their healthcare services or benefits. This role ensures that all letters meet legal and regulatory standards, including AHCCCS (Arizona Health Care Cost Containment System) requirements, while remaining easy for members to understand.

Duties:

Key Responsibilities:

Write and edit NOA letters that explain decisions about healthcare services, coverage, or benefits.

Use templates and guidelines to ensure letters are accurate and compliant with AHCCCS and other applicable regulations.

Work with internal teams (such as clinical, legal, and customer service) to gather necessary information.

Ensure letters are written in plain language and are culturally sensitive and easy to understand.

Meet strict deadlines for letter completion and delivery.

Maintain confidentiality and follow HIPAA (Health Insurance Portability and Accountability Act) and other privacy regulations.

Assist with audits and quality checks of outgoing letters.

Support the prior authorization department and Notice of Action Department by writing member letters and provider faxes.

Call on providers and members to get the needed information to complete the notifications.

Manage high volumes of member letters and/or provider faxes, averaging 30004000 per month.

Write medical, pharmacy, dental, and behavior health letters and ensure they are mailed out within the 24-hour, 72-hour, and 14-day regulatory timeframes.

Experience:

Required Qualifications:

1+ year of experience working with medical terminology, as well as an understanding of basic spelling and grammar rules.

Ability to work from Monday-Friday from 8:00am-5pm (Arizona Time)

Preferred Qualifications:

Strong written communication and grammar skills.

Ability to understand and explain complex information in simple terms.

Attention to detail and strong organizational skills.

Comfortable working with templates, forms, and computer systems.

Ability to work independently and manage time effectively.

Experience in healthcare, insurance, or customer service.

Familiarity with AHCCCS, MCA (Medicare Coverage Analysis), and Medicare.

Bilingual or multilingual skills.

Education:

High school diploma or GED.