Phlebotomist II

The Patient Services Representative II (PSR II) is the face of our company, interacting with patients during routine visits or life-defining health decisions. The PSR II performs skilled blood draws, prepares specimens for lab testing, and follows established procedures with accuracy and professionalism. This role requires creating a trusting environment for patients, demonstrating leadership behaviors, and maintaining confidentiality and accuracy in patient information. Assignments may include work in a doctor's office, patient service center, or other locations as needed.

• Perform daily activities accurately and on time under the direction of the area supervisor.

• Maintain a safe, professional, and organized work environment.

• Confidently perform both forensic and clinical specimen collection and processing according to established practices.

• Verify patient demographic information and obtain initials/signatures to ensure specimen labeling accuracy.

• Maintain required records and documentation.

• Promote a positive image of the organization to patients, clients, employees, and the public.

• Demonstrate organizational commitment and uphold company policies and procedures.

Skills & Abilities:

• Deliver quality, error-free work in a fast-paced environment.

• Work independently with minimal supervision.

• Demonstrate excellent phlebotomy skills, including pediatric and geriatric collections.

• Handle multiple priorities in a high-volume setting.

• Exhibit superior customer focus and effective communication with patients, peers, and supervisors.

• Make decisions based on established procedures and exercise sound judgment.

Availability & Logistics:

• Flexible availability, including weekends, holidays, on-call, and overtime.

• Travel between multiple locations may be required with minimal notice.

• Must have reliable transportation, valid driver’s license, and a clean driving record if applicable.

• Must verify commute time to ensure the ability to consistently report on time (20–25 minutes maximum).

Compliance & Commitment:

• Adhere to company policies, dress code, Employee Health & Safety requirements, and Everyday Excellence Guiding Principles.

• High school diploma or equivalent REQUIRED.

• 1–3 years of phlebotomy experience.

• Training locations may vary based on trainer availability.