Phlebotomist II

The Patient Services Representative II (PSR II) is the frontline representative of the company, interacting directly with patients as part of their routine healthcare or life-defining health decisions. The PSR II is responsible for collecting high-quality blood specimens and preparing them for laboratory testing while following established policies and procedures. This role requires professionalism, accuracy, and compassion to create an atmosphere of trust and confidence for patients.

The PSR II demonstrates leadership behaviors, process excellence, and a strong commitment to confidentiality and accuracy. Assignments may include working in a doctor’s office, patient service center, or other locations based on business needs.

• Perform clinical and forensic specimen collection and processing following established procedures

• Draw blood specimens in a safe, accurate, and skillful manner

• Provide phlebotomy services for pediatric, geriatric, and capillary collections

• Explain procedures clearly to patients to ensure comfort and understanding

• Verify patient demographic information and initials

• Obtain patient signature post-venipuncture to confirm correct labeling

• Ensure specimens are labeled in the patient’s presence

• Maintain accurate records and required documentation

• Maintain a safe, clean, and professional work environment

• Perform daily activities accurately and on time under supervisor direction

• Demonstrate organizational commitment and promote a positive company image

• Uphold confidentiality and patient data accuracy

• Ability to deliver quality, error-free work in a fast-paced environment

• Ability to work independently with minimal on-site supervision

• Strong decision-making skills using established procedures and sound judgment

• Excellent organizational and multitasking skills in a high-volume setting

• Superior customer service and communication skills

• Ability to adapt to change and understand company business operations

• Flexible schedule including weekends, holidays, on-call shifts, and overtime

• Willingness to travel and work at multiple locations with minimal notice

• Must be punctual, dependable, and able to stay for the entire scheduled shift

• Excessive absenteeism or tardiness is not tolerated

• Reliable personal transportation required (bus, Uber, or rideshare is not acceptable)

• Valid driver’s license and clean driving record, if applicable

• Must live within a 20–25 minute commute of the assigned work location

• High school diploma or equivalent (REQUIRED)

• Medical training (medical assistant or paramedic) preferred

• Phlebotomy certification preferred

  • Required in California, Nevada, and Washington

• 1–3 years of phlebotomy experience required (pediatric, geriatric, and capillary)

• 2 years in a Patient Service Center environment preferred

• Customer service experience in a retail or service setting highly preferred

• Keyboarding and data entry experience required

• Training locations may vary based on trainer availability

• Compliance with all company policies including dress code, safety standards, and Everyday Excellence Guiding Principles is required