Professional(Other) - Operations Support

Job Title: Outage Planner/Dispatcher
Location: Windsor, Allentown, PA (Onsite – 5 days/week)
Duration: 12 months
Shift: May require rotating shifts
 
Job Summary:
We are seeking a detail-oriented Outage Planner/Dispatcher to coordinate electrical outages, ensure compliance with safety procedures, and efficiently direct work crews.
This role requires strong communication, analytical skills, and the ability to work in a fast-paced environment while ensuring safety and operational efficiency.
 
Key Responsibilities:
Outage Planning & Coordination:

• Plan and submit outage requests for electrical zones of protection in substations and distribution systems.
• Prepare and review switch orders to ensure compliance with safety tagging and Lockout/Tagout (LOTO) procedures.
• Compile, track, and distribute outage request information to project stakeholders.
• Interpret electrical one-line diagrams and schematics to support safe and efficient outage planning.

Dispatch & Operations Support:

• Serve as a dispatcher when required.
• Direct and dispatch work crews based on customer requests, project specifications, or operational needs.
• Coordinate activities with Distribution and Transmission System Operators to ensure safe and effective resource use.
• Communicate critical information to system operators to facilitate safe and efficient responses to outages.
• Call out, direct, and dispatch personnel as needed and secure additional support from other departments.
• Interact professionally with 911 centers, ensuring all necessary information is exchanged for safe and efficient emergency response.

Customer Service & Administrative Functions:

• Address and resolve customer inquiries and complaints professionally, both verbally and in writing.
• Perform administrative functions related to outage coordination and documentation.
• Execute other duties as assigned to support operational efficiency.

Qualifications & Skills:

• Experience in outage planning, dispatching, or utility operations is preferred.
• Strong understanding of electrical distribution and substation systems.
• Familiarity with safety tagging, LOTO procedures, and outage coordination.
• Ability to interpret electrical one-line diagrams and schematics.
• Strong communication and coordination skills to work with various stakeholders.
• Proficiency in Microsoft Office Suite and other relevant software tools.
• Ability to work rotating shifts as required.

 
This role is onsite in Allentown, PA (Windsor location) 5 days a week and offers an opportunity to contribute to the safe and efficient operation of electrical systems.