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Customer Engagement Event Specialist

Careers Integrated Resources Inc Indianapolis, IN (Onsite) Contractor
Job Title: Customer Engagement Event Specialist
Location: Indianapolis, IN 46256 (Hybrid)
Contract: 12 Months+ Contract.
 
Job Description:
  • The Event Specialist is responsible for the Customer Engagement on the road and Indianapolis based event programs including, but not limited to the City Event, Client on the Road, 360[view], and Product Experience programs.
  • Responsible for managing and overseeing the planning and coordination to ensure a seamless event experience for our customers and internal Client teams. This role requires excellent vendor management skills, event organization, and on-site support.
Skills:
  • Experienced in Event Planning
  • Attention to detail and organizational skills
  • Strong Multi-task abilities
  • Comfortable with leading planning calls with Sales Team and Leadership
  • Confident in decision making ability
  • Team Focused - enProducts working in a team environment
  • Works well under pressure, both alone and in a team setting
  • Customer Focused - create great experiences for our customer
  • Professional oral and written communication skills
  • Computer Proficient. Experienced in using Microsoft Office products, Google products, and Zoom
  • Ability to travel is required.
 
Key Responsibilities:
Event Management:
  • Manage event timelines and status movement throughout the life of the event.
  • Create and manage the meeting agenda and show flow.
  • Create and maintain schedules/calendars.
  • Schedule, prepare for, and lead planning calls.
  • Coordinate Speaker Management; communication for events, collection of biographies, session descriptions, and presentations.
  • Manage all changes effectively in our event planning system.
  • Lead communication with internal partners, customers, and vendors.
  • Provide timely and accurate reporting for your meetings before, during, and after events.
  • Understand policies and issues pertaining to meetings with HCP’s in attendance.
  • Plan and produce virtual meetings and webinars on various platforms.
Vendor Management:
  • Clearly & effectively communicate to each vendor the goals & objectives of the event and the requirements and specifications of the program
  • Oversee vendor responsibilities and communicate progress and updates to internal partners. Including, but not limited to:
  • Event location sourcing
  • Customer communications
  • Customer travel arrangements
  • Meeting requirements/specifications
Attendee Management:
  • Manage all aspects of the attendee registration process.
  • Event registration site management including: web build, invitation and communication creation, session management, etc.
  • Create and maintain rooming lists
  • Secure travel logistics: air, ground, hotel, food & beverage, etc.
On-Site Management:
  • Attend and lead on-site events.
  • Ensure the event is run in a timely manner and the team stays on task.
  • Manage presentation content and customer and internal tours.
 
Preferred Experience, Proficient in:
  • CVent
  • Salesforce
  • Google Suite
  • Zoom
 
Job Requirements:
  • Bachelor's Degree in hospitality management, communications, business, or a comparable program preferred.
  • Minimum of 2 years in Event Management Experience
  • Must reside in the Indianapolis, IN area
  • Hybrid position requires a minimum of 3 days per week in the Indianapolis office.
  • Position requires 25% travel
 
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Job Snapshot

Employee Type

Contractor

Location

Indianapolis, IN (Onsite)

Job Type

Other

Experience

Not Specified

Date Posted

12/06/2024

Job ID

24-32280

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