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Job Requirements of Technical Support Analyst:
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Employment Type:
Contractor
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Location:
Chesterfield, VA (Onsite)
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Technical Support Analyst
Careers Integrated Resources Inc
Chesterfield, VA (Onsite)
Contractor
Job Title: Technical Support Analyst
Location: North Chesterfield, VA 23235 (5 days onsite/week)
Duration: 10 Months+ Contract (possible extension)
Interview Mode: In-person only
Job Description:
Knowledge, Skills, and Abilities:
Location: North Chesterfield, VA 23235 (5 days onsite/week)
Duration: 10 Months+ Contract (possible extension)
Interview Mode: In-person only
Job Description:
- The Technical Support Analyst will support client's new job applicant background check and employment background check program that uses criminal justice data to help employers assess if an applicant is qualified for a position or if the employee remains qualified after the employee was involved with a criminal justice event.
- The incumbent will apply advanced computer and analytical skills to research and resolve customer-facing automated workflow problems.
- This includes tracking background requests and subsequent processing to ensure processing occurs in a timely and accurate manner.
- When problems are identified, the incumbent is responsible for researching and resolving problems.
- Data analysis will often be required to identify and resolve problems.
- The incumbent will prepare briefings, reports, and evaluations on system efficiency, and perform other duties as assigned.
Knowledge, Skills, and Abilities:
- Advanced computer skills are required that align with the Job Description.
- Ability to multitask and to determine root cause of problems and implement solutions.
- Resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions.
- Customer relations skills.
- Good verbal and written communication skills.
- Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
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