Business Systems Analyst

Title : Business Systems Analyst
Location: Richmond VA
Duration: 12+ Months_

Proven experience with:
• Experience with ERP systems or Fleet Management, and Facilities Management applications.
• Familiarity with integration options between systems and processes.
• Strong adherence to formal testing and change management methodologies.

Top 3 Required Skills
1. 3-5+ years of hands on experience as a Business Systems Analyst (business analysis, process mapping, and enterprise application support )
2. Experience with ERP systems or Fleet Management, and Facilities Management applications
3. Experience handling projects with integrations options between systems and processes
4. Strong understanding and adherence to formal testing and change management methodologies

What soft skill requirements do you have (team fit and personality requirements)?
• Ability to work as part of a team, being led and leading
• Effective communication – written, verbal, presentation
• Workshop and problem-solving facilitation with business unit client groups and IT teams.

High Level Project Overview:
Business Systems Analyst in ***’s ITBA DES & Enterprise Applications department.
• This functional team position will provide support to our Facilities & Fleet Management teams.
• The individual in this position will provide support for internal customers, and their applications/processes including second or third level Help Line support.
• Experience with M5, Indoor Finders, and building management systems is strongly preferred, however experience with enterprise application configuration and support paired with a willingness and aptitude to learn can be substituted for experience.
• This individual will also be assigned to lead or support client IT projects, and enhancements.

Key Responsibilities
• Partner with Facilities teams to understand operational needs and translate them into detailed business requirements.
• Identify business systems solution requirements by interviewing clients and analyzing work processes to evaluate information systems functionality.
• Analyze business requirements and design solutions to meet those requirements, testing, implementing, and maintaining software applications.
• Conduct business process analysis and contribute to long-range system planning.
• Develop and execute test plans, perform system configuration, and assist with user acceptance testing.
• Assist with implementing workarounds when system issues affect operations and provide advanced customer service.
• Provide second and third-level Help Line support for Facilities-related system issues.
• Lead or support enhancements and IT projects that improve Facilities operations and asset management.
• Communicate effectively with stakeholders to ensure alignment between technology solutions and business strategies.
• Mentor junior analysts and contribute to team knowledge sharing.

Additional Skills and Attributes
• Ability to research and resolve complex customer issues.
• Strong communication skills—verbal, written, and presentation.
• Proven ability to manage multiple deadlines and work independently.
• Demonstrated concern for quality and customer trust.
• Experience with technology projects and understanding of the software development lifecycle.

Required Education & Years of Experience:
• Bachelor’s degree with 2+ years of experience in business analysis, process mapping, and enterprise application support
• Associate’s degree with 5+ years of relevant experience.

Are there any specific companies/industries you’d like to see in the candidate’s experience?
• Experience in information Technology, a business/technology consulting firm, utility experience, oil and gas experience.

Preferred Interview Process Overview (High level):
• Initial Interview: phone interview
• Second Interview: on-site or Teams panel interview