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Job Requirements of Customer Service Coordinator II:
-
Employment Type:
Contractor
-
Location:
Erwin, NY (Onsite)
Do you meet the requirements for this job?
Customer Service Coordinator II
Careers Integrated Resources Inc
Erwin, NY (Onsite)
Contractor
Job Title: Customer Service Coordinator II
Job Location: Erwin, NY 14830
Job Description:
Product/Purpose of Position:
Job Location: Erwin, NY 14830
Job Description:
Product/Purpose of Position:
- This role will involve actively engaging with customers to deliver pre- and post-sales services, offering specialized pricing for non-standard items, and ensuring prompt handling of services and repairs as needed.
- Effective communication with various internal departments and external customers is essential for successful operations in this position.
- The individual will serve as the organization's representative, leveraging expertise to address complex technical challenges.
- Responsible for conducting customer intakes on the plants delivery, service, and communication. Reviews and analyzes the feedback to identify customer needs and implement strategies for service improvement.
- Facilitates and escalates feedback between customers and the members of the appropriate groups (manufacturing, supply chain, quality, etc.)
- Acts as liaison between customers and manufacturing, sales, field service, order processing and accounting to resolve ex, production, delivery, and billing inquiries.
- Interacts daily with all other functions of the company, such as accounting/credit, quality control, manufacturing, shipping, account managers and product managers.
- Accurately enters and maintains work orders and sample requests. Review all orders for proper customer information, product, price, quantity, payment terms and delivery information.
- Proactively initiate actions and resolve any questionable areas.
- Ensures alignment of customer requirements and product attributes
- Promotes client’s and the CMS Plant in a positive manner and leads by example. Effectively and professionally conveying information internally and externally
- Negotiate expedited manufacturing and deliveries with production planners, logistics, and operations to meet our customer’s needs.
- Handle customer accommodations independently by using good judgment in consultation with Supervisor as needed.
- Associate degree required with 2+ years of customer service-related experience
- Customer service and/or logistics experience in a similar environment
- Strong organizational and process skills including the ability to prioritize and multi-task
- Demonstrated ability to develop relationships with customers (internal and/or external)
- Ability to negotiate and resolve issues across multiple functions.
- Excellent verbal, non-verbal, and written communication skills
- Proficient at using Microsoft Office Suite (Word, Excel, Project, etc.)
- Previous experience with Peoplesoft, Supply Chain, or a comparable system
- Experience reading and interpreting engineering drawings and technical documentation
- Ability to work independently or in a team environment
- Strong interpersonal skills
- Positive, enthusiastic, and high-energy
- Effective problem solver and detail oriented
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