IT Support Technician

Job Title: IT Support Technician
Location: Bronx, NY (Zip 10458) (Hybrid 3 days Onsite)
Duration: 6 Months+ contract (Contract to Hire)

Pay Rate - $25 - $28/ hr. on W2

Role Summary 
The Onsite IT Support Technician provides hands-on, day-to-day technical support for end users in a professional services / healthcare-adjacent environment. This role is designed for a junior-to-mid technician who is comfortable working directly with users, performing routine system tasks, and learning more advanced responsibilities over time. 

Core Responsibilities (Current Scope):

• Provide in-person end-user support for workstations, laptops, and peripherals.
• Troubleshoot and resolve common issues related to:
• Windows OS
• Microsoft 365 applications
• Printers, scanners, and basic peripherals
• Perform local application installs and removals, including:
• Line-of-business applications
• Updates and minor version changes
• Execute Windows Updates and basic system maintenance tasks.
• Assist with user onboarding and offboarding, including:
• New device setup
• Equipment swaps
• Access validation
• Perform basic troubleshooting of:
• Network connectivity
• Wi-Fi issues
• Login and profile problems
• Coordinate with remote support and escalate issues appropriately.
• Document work performed and followed standard support procedures

 
Required Skills & Experience:

• 1–3 years of experience in an IT support or help desk role.
• Comfortable working with Windows desktops and laptops.
• Experience installing applications locally and performing basic system maintenance.
• Basic understanding of:
• User accounts
• Permissions
• Networking fundamentals
• Strong customer service and communication skills.
• Ability to work independently while knowing when to escalate.