Customer Care Representative

Job Title: Customer Care Representative
Location: Florida, FL 12345 (Remote — Must be located in Florida)
Duration: 3 + Months (Possibilities of Extension)

Schedule: Monday–Friday, training 8:00 AM – 4:30 PM local time (approx. 6 weeks), then flexible M-F schedule as agreed with business
 
Important Requirements:

• Resume must list city and state at the top
• Shift preferences must be listed at the top of the resume
• Candidates must be comfortable on camera for all training sessions and meetings (virtual)
• Must have reliable, hardwired internet with minimum speeds of 25 Mbps download / 3 Mbps upload (include a screenshot of internet speed test at the top of resume)
• Must have a quiet, distraction-free workspace for remote work

 
Must-Have Skills:

• Ability to match the pace of the caller
• Demonstrated empathy
• Strong multi-tasking skills — comfortable toggling between multiple computer programs and screens while speaking, reading, and problem-solving
• Healthcare and customer service background required

 
Position Summary:
As a Pharmacy Benefit Call Center Representative, you will assist members by answering inbound calls related to their pharmacy benefit plans. You will help members understand prescription insurance, medication coverage, and mail order prescription options. This role provides opportunities to service multiple clients and call types as the business evolves, allowing you to expand your healthcare knowledge and open doors to additional opportunities within the company.
 
Work From Home Eligibility:

• Must maintain your own internet with approved speeds
• Must have a secure workspace free from distractions
• Must successfully complete a comprehensive virtual training program (minimum 6 weeks)
• Must adhere to HIPAA and governmental compliance standards

 
Training:

• Virtual training includes hands-on learning, self-paced modules, interaction with trainers, and leadership engagement from day one
• Training location may vary based on experience, with options for onsite and WFH
• Flexible scheduling options post-training, including potential for split shifts

 
Key Duties:

• Assist members with pharmacy benefit questions via inbound calls
• Explain prescription insurance coverage and mail order prescription processes
• Provide solutions to simplify members’ healthcare experiences
• Adapt to changing client needs and call types
• Learn and apply healthcare knowledge continuously

 
Required Experience & Qualifications:

• Minimum 1 year customer interaction experience (call center, retail, customer service, hospitality, military)
• Proficient in Windows-based computer applications

 
Preferred Qualifications:

• Associate’s degree or equivalent experience
• Positive and productive problem-solving ability
• Patient and empathetic communication style with a genuine desire to improve customer quality of life
• Reliable and compliant with scheduling
• Strong oral, interpersonal, and communication skills
• At least 6 months of healthcare experience

 
Education:

• High School Diploma or GED