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Job Requirements of Customer Service Representative:
-
Employment Type:
Contractor
-
Location:
North Carolina, US (Onsite)
Do you meet the requirements for this job?
Customer Service Representative
Careers Integrated Resources Inc
North Carolina, US (Onsite)
Contractor
Full remote. Worker needs to be available for work EST timezone
Shift is within 8am to 5:30
Description:
Answer 50 70 Inbound calls per day
o Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
o Accurately identify and escalate AE/PQC to client within 1 business day
o Field caller complaints and escalate via the request for supervisor process
o Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage)
o Attendance and On phone percentages (90% or better)
o Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure
Qualifications:
High School graduate (some college preferred)
3-5 years customer service experience within a inbound call center environment
Above average computer skills
Exceptional written and verbal communications
Shift is within 8am to 5:30
Description:
Answer 50 70 Inbound calls per day
o Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
o Accurately identify and escalate AE/PQC to client within 1 business day
o Field caller complaints and escalate via the request for supervisor process
o Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage)
o Attendance and On phone percentages (90% or better)
o Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure
Qualifications:
High School graduate (some college preferred)
3-5 years customer service experience within a inbound call center environment
Above average computer skills
Exceptional written and verbal communications
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