Hospital Specimen Technician

The Hospital Specimen Technician is responsible for preparing and processing patient specimens in a hospital setting for client laboratory testing. The role requires accurate and timely completion of all pre-analytical processing procedures while ensuring compliance with hospital and laboratory standards.

• Follow test ordering policies, hospital processing procedures, and specimen requirements
• Perform specimen preparation and send-out procedures accurately and on time
• Use and maintain knowledge of the hospital Laboratory Information System (LIS)
• Print laboratory test reports as required
• Track and interpret specimen flow using reporting tools and systems
• Manage supply ordering processes
• Perform remote accessioning (pre-accessioning)
• Ensure compliance with legal, regulatory, and laboratory standards

• Troubleshoot issues related to:
  • Specimen types and quality
  • Missing or incomplete information
  • Test in question (TIQ)
  • Test not performed (TNP)
  • Additional sample requests
  • Other client-related issues

• Serve as liaison between hospital staff and client laboratory
• Provide proactive and professional customer support
• Handle inbound calls with strong communication and professionalism
• Communicate effectively with hospital laboratory staff, sales teams, and internal departments
• Resolve issues related to testing, cancellations, specimen requirements, and billing

• 1–3 years of relevant work experience
• High School Diploma or equivalent required

• Medical or clinical laboratory background
• Knowledge of medical terminology
• Prior hospital laboratory experience

• High-volume data entry (up to 6,000 keystrokes/hour)
• Strong multitasking in a fast-paced production environment
• Experience with LIS systems (preferred)
• Proficiency in Microsoft Office Suite
• Strong communication and interpersonal skills
• Problem-solving and decision-making ability
• Ability to remain calm under pressure
• Flexibility and adaptability to change
• Good judgment in handling operational issues