Supervisor-Case Management

Duties:
1. Responsible for daily operations of the case management department. This includes the supervision of the delivery of initial psychosocial assessments (opening cases), and follow-up assessments performed by the case managers for discharge planning.
2. Maintains current knowledge of resources available within the community; communicates and maintains the supply of resources materials to be distributed to hospital case managers and within the ***.
3. Ensures the accurate and timely implementation and evaluation of new and existing programs to achieve departmental and organizational goals and objectives.
4. Engages and evaluates competency-based performance of staff members on a routine and as needed basis; develops educational curriculums and tools; provides immediate feedback to staff members regarding performance.
5. Partners with key stakeholders along the continuum of care to provide daily review for complex or catastrophic cases and treatment plans, communicates with the attending, consulting and/or ED physicians. Leads or participates in multidisciplinary rounds or case conferences, and communicates the discharge plans with the attending physician.
6. Provides education to the case management staff on performance improvement, Ability to plan and organize orientation and in-service training for staff members. Participates in guidance and educational programs.
7. Collaborates with the Manager to build, monitor and evaluate collaborative work processes among case managers to implement best practice related to timely discharge planning, psychosocial therapies, and Core Measures etc.
8. Monitors the timely accurate processing by the case managers to the post levels of care such as infusion services, homecare agencies and to identify complex social cases for complex discharge planning.
9. Implements and evaluates effectiveness of departmental performance.
10. Participates in unit rounding twice weekly to assist the case managers with complex social issues and develop the appropriate discharge options for the patients and or families.

Education:
Bachelor s degree in nursing, healthcare management or related health care field
required or a Masters of Social Work required.
Minimum of three (3) years clinical experience; hospital-based case management
preferred.
Working knowledge of Case Management.
Communication and interpersonal skills.
Analytical, critical thinking and problem-solving skills.
Outcome measurement focused.
Computer skills, including software such as Word, Word Prefect, Excel, Power Point,
Visio/Flow charting.
Positive physician and payer relationship.

CERTIFICATIONS/LICENSURES REQUIRED:
Full License to practice as a Registered Nurse in the State of Michigan, or Full
License (LMSW) to practice as a Social Worker in the State of Michigan.
Certification in Case Management (CCM) by the Commission for Case Management
Certification (CCMC) preferred.
o For current employees, effective date 10/31/2019, certification is required by
December 2023.
o For new hires, certification must be obtained within 3-years from date of hire.

Skills:
Must meet or exceed core customer service responsibilities, standards and behaviors
as outlined in the Client Customer Service Policy and summarized below:
Communication Ownership
Understanding Motivation
Sensitivity Excellence
Teamwork Respect
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
Be self-directed
Be flexible and committed to the team concept
Demonstrate teamwork, initiative and willingness to learn
Be open to new learning experiences
Accepts and respects diversity without judgment
Demonstrates customer service values

Hours Per Week: 40.00
Hours Per Day: 8.00
Days Per Week: 5.00