Client Engineer - IT

Evaluate, analyze, design, develop, test, document, and implement complex end-user computing solutions across the enterprise.

Troubleshoot and provide technical support for remote end-user computing systems.

Deliver highly available software distribution and patch management solutions.

Monitor system performance and maintain operational stability.

Support and ensure reliability of deployed technologies, systems, and processes in alignment with established procedures and industry best practices.

Ensure adherence to change management and security procedures for all assigned systems.

Willingness to adjust work schedules to perform maintenance and system upgrades outside standard business hours when required.

Experience with software packaging tools such as AdminStudio and extensive PowerShell scripting experience required.

Experience building application packages for Microsoft Intune is required.

Experience building packages for Microsoft Configuration Manager (SCCM) is a plus.

Experience supporting applications in a Microsoft AppLocker environment is a plus.

Experience deploying and troubleshooting application packages using Intune and Windows 11 Company Portal is desired.

Experience using Intune for policy implementation is a plus.

Knowledge of certificates, scripting, and application signing is a plus.

Experience supporting applications in Citrix XenApp or other application virtualization solutions is a plus.

Prior experience with Patch My PC is desired.

Experience using Qualys or similar tools for vulnerability management is a plus.

Experience creating application packages for Windows 11 and supporting Windows 11 remote environments is required.

Experience using Nexthink and NinjaOne to manage remote desktop environments is a plus.

Prior experience supporting developer communities is desired.

Experience using ServiceNow for change management and ticketing is desired.

ITIL certification is a plus.

SCRUM experience is desired.

Bachelors degree in Computer Information Systems or a related field required, or equivalent professional experience.

Equivalent experience is defined as one year of technical experience for each year of college education required.

Minimum 3 years of Information Technology experience required.

Strong knowledge of infrastructure technologies, including:

• Physical and virtual workstations

• Workstation systems management

• Policy implementation

• Virtual presentation applications (e.g., Citrix XenApp)

• Enterprise networking and system integration

Excellent verbal and written communication skills.

Strong interpersonal and organizational abilities.

Proven decision-making and problem-solving skills.

Excellent time management and project management capabilities.

Positive, self-driven, proactive, and results-oriented mindset.

Demonstrated training and hands-on experience in relevant technologies.

Relevant technical certifications are a plus.