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Computer Support Associate II - Infrastructure

Careers Integrated Resources Inc Greeneville, TN (Onsite) Contractor
Position Title

Infrastructure Engineer

Specific Position Requirements

Visa sponsorship is not available, now or in the near future, for this position.





Schedule: Monday-Friday second shift 4:00 PM 1:00 AM. Will move to first shift when second shift production ends. Saturdays are also required at times.

Additional Info: Metatarsals are required on the first day



Job Requirements:

Knowledge of computing and networking concepts and fundamentals

Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.

Knowledge of computer security policies and a general overall knowledge of computer security concepts.

1 year or more IT experience preferred, but recent college graduates will be considered



Education Requirements:

High School, secondary diploma, or equivalent

Degree in an Information Technology discipline or equivalent experience.



Preferred Qualities:

Desktop support experience

Previous experience working in a factory environment

Works well in teams



Job Duties:

Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.



Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.



Responsible for effective e-mail communications and ability to create and maintain basic

documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests



Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the Product of established procedures.



Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.



Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.





Skills, Abilities, Knowledge:

Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.

Knowledge of computer security policies and a general overall knowledge of computer security concepts.

Knowledge of computing and networking concepts and fundamentals.



Education:

Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

Work Experience: Information technology experience and/or business experience. (Less than 1 year)
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Job Snapshot

Employee Type

Contractor

Location

Greeneville, TN (Onsite)

Job Type

Other

Experience

Not Specified

Date Posted

12/19/2024

Job ID

24-33303

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