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PAT FIN SRV REP-CUST RECEPTION

Careers Integrated Resources Inc Menomonee Falls, WI (Onsite) Contractor
Description

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Responsible for answering all incoming patient and other phone calls to the Patient Financial Services Department while maintaining appropriate call times. Sorting and distributing mail. Scanning correspondence. Other duties as assigned.

Courteously answers all incoming patient and other phone calls to the Patient Financial Services Department.

Promptly and effectively resolves general patient inquiries and requests.

Courteously and accurately transfers calls to the appropriate staff members while maintaining adequate talk time, aux on time, and a low prescribed number of dropped calls as directed by the manager or coordinator.

Distributes mail, faxes, reports, and itemized bills to the appropriate staff members.

Picks up and delivers departmental mail to and from the Woodland Prime mailroom at least twice daily.

Responds to requests for discharge dates, yearly payment account information, and/or mails itemized bills to appropriate party.

Notes accounts of any and/or all appropriate activity by utilizing the Epic System.

Scan appropriate documents to OnBase for correspondence posting to Epic.

Accurately processes all credit card transactions including Outpatient Pharmacy copay assistance payments in payment processing system.



Skills

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One year of experience billing for medical care/service is required.

Experience using Microsoft Word, Excel is preferred. Experience using computerized billing/collections systems in a hospital setting is preferred.

Required

BILLING/COLLECTIONS

EXCEL

PHARMACY

BILLING

PAYMENTS



Additional

OUTPATIENT

MICROSOFT WORD

CREDIT CARD

SCANNING

FINANCIAL SERVICES

EPIC

POSTING

CORRESPONDENCE

MAILROOM

ONBASE

SORTING



Education

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High School diploma or equivalent is required.



Languages

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English( Speak, Read, Write )
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Job Snapshot

Employee Type

Contractor

Location

Menomonee Falls, WI (Onsite)

Job Type

Other

Experience

Not Specified

Date Posted

01/25/2025

Job ID

25-35985

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