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Job Requirements of IT Desktop Support:
-
Employment Type:
Contractor
-
Location:
Fairport, NY (Onsite)
Do you meet the requirements for this job?
IT Desktop Support
Careers Integrated Resources Inc
Fairport, NY (Onsite)
Contractor
Job Title: IT Desktop Support
Job Location: Fairport, NY 14450
Duration: 12+ months with possible extension
Pay Range: $22.00-$22.76/Hour on W2
Job Description:
Responsibilities:
Additional responsibilities may include:
Meeting Support:
Smart Hands:
Education and Experience:
Preferred Certifications:
Job Location: Fairport, NY 14450
Duration: 12+ months with possible extension
Pay Range: $22.00-$22.76/Hour on W2
Job Description:
Responsibilities:
- Familiarity with Active Directory
- Limited support for corporate mobile devices
- Familiarity with cloud applications (Microsoft and 3rd party)
- Troubleshooting CiscVPN connectivity
- Remediating/minimizing malicious code and computer viruses
- Remote connection/utilization
- Imaging and deploying PCs for end users
- Asset lifecycle management skills
- Various browser support (IE, Chrome, Safari, etc.)
- Installation/configuration of various software packages
- Installation/configuration of Security Software
- Printer/driver troubleshooting & installation
- IPT based Telephony Device Management
- ServiceNow (ticket management) utilization
- Deployment, configuration, and support of standard IP telephony
- Hardware ordering and inventory management
- Limited support for Mac OS and hardware
Additional responsibilities may include:
- Documentation (records) management
- On-boarding (Training) of new hires
- Conference room support
- Vendor engagement (as needed)
- Project interaction/participation
- Customer scheduling/follow-ups
- End user equipment moves (disconnect/reconnect)
- Cross-team interaction and collaboration
- Standard device imaging via USB/PXE server(s)
- Smart-Hands tasks/functions tphysically assist other IT teams
Meeting Support:
- Works across the media team, corporate events, and IT for meeting support and problem resolution.
- Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
- Troubleshoots issues and engaging/assigning tthe correct Team/Assignment Group
- Knowledge of conference room audio and display devices
Smart Hands:
- IT hardware installations
- Client IT supported equipment component removal and installation
- Power cycling IT Equipment •Onsite/offsite technical assistance and troubleshooting
- Providing remote console access
- Escort IT Vendors for other IT Teams (where permitted)
- Procurement of IT goods and services
- Receiving/shipping of IT goods
- Ensures discreet handling of all business and maintains the highest level of confidentiality
- Prioritizes duties and works on several tasks simultaneously
- Demonstrates flexibility and willingness to change priorities at a moment’s notice
Education and Experience:
- Associate degree (preferred), minimum is HS Diploma or GED with relevant experience
- At least 1- 3 years Hardware Experience (beyond imaging/deployment)
Preferred Certifications:
- CompTIA IT Fundamentals
- CompTIA A+
- CompTIA Cloud+
- CompTIA Mobility+
- CompTIA Network+
- CompTIA Server+
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